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Children’s Trust in Robots and the Information They Provide

Authors:

Khiet P. Truong,

Roeland Ordelman,

Vanessa EversAuthors Info & Claims

CHI EA '23: Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems

Article No.: 66, Pages 1 - 7

https://doi.org/10.1145/3544549.3585801

Published: 19 April 2023 Publication History

Abstract

Previous work has shown that children tend to trust embodied conversational agents such as social robots. Also, that children have difficulty assessing the credibility of information. The study reported in this paper addresses how children’s attitudes toward and trust in a robot affect their acceptance of information provided by the robot. We conducted a within-subjects study (N=30) where children engaged with a ‘trustworthy’ versus an ‘untrustworthy’ robot. Due to the pandemic period, this interaction was carried out via video call. The children played a quiz with the robot where we measured whether they accepted the information provided by the robot. Results show that the manipulation of trustworthiness was successful. We did not find evidence for a causal relationship between trust in the robot and acceptance of the information. Furthermore, semi-structured interviews offered a more in-depth understanding of how children perceived the two different robots and their preference for the trustworthy robot.

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Cited By

Campagna GRehm M(2024)A Systematic Review of Trust Assessments in Human–Robot InteractionACM Transactions on Human-Robot Interaction10.1145/370612314:2(1-35)Online publication date: 29-Nov-2024
https://dl.acm.org/doi/10.1145/3706123
Velner EBeelen TSchadenberg BOrdelman RHuibers TTruong KEvers V(2024)‘Uhm... Are you sure?’ An Exploratory Study of Trust Indicators in Robot-Directed Child SpeechProceedings of the 24th ACM International Conference on Intelligent Virtual Agents10.1145/3652988.3673933(1-4)Online publication date: 16-Sep-2024
https://dl.acm.org/doi/10.1145/3652988.3673933
Ashwini BGhoshal ASuri VAchary KShukla J(2024)“It looks useful, works just fine, but will it replace me ?" Understanding Special Educators’ Perception of Social Robots for Autism Care in IndiaProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642836(1-23)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642836
Show More Cited By

Index Terms

Children’s Trust in Robots and the Information They Provide
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. Empirical studies in HCI
    2. HCI design and evaluation methods
      1. User studies

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cover image ACM Conferences

CHI EA '23: Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems

April 2023

3914 pages

ISBN:9781450394222

DOI:10.1145/3544549

Editors:
Albrecht Schmidt
LMU Munich, Germany
,
Kaisa Väänänen
Tampere University, Finland
,
Tesh Goyal
Google Research, USA
,
Per Ola Kristensson
University of Cambridge, UK
,
Anicia Peters
University of Namibia, Namibia

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Published: 19 April 2023

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Cited By

Campagna GRehm M(2024)A Systematic Review of Trust Assessments in Human–Robot InteractionACM Transactions on Human-Robot Interaction10.1145/370612314:2(1-35)Online publication date: 29-Nov-2024
https://dl.acm.org/doi/10.1145/3706123
Velner EBeelen TSchadenberg BOrdelman RHuibers TTruong KEvers V(2024)‘Uhm... Are you sure?’ An Exploratory Study of Trust Indicators in Robot-Directed Child SpeechProceedings of the 24th ACM International Conference on Intelligent Virtual Agents10.1145/3652988.3673933(1-4)Online publication date: 16-Sep-2024
https://dl.acm.org/doi/10.1145/3652988.3673933
Ashwini BGhoshal ASuri VAchary KShukla J(2024)“It looks useful, works just fine, but will it replace me ?" Understanding Special Educators’ Perception of Social Robots for Autism Care in IndiaProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642836(1-23)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642836
Beelen TOrdelman RTruong KEvers VHuibers T(2024)Does conversation lead to better searches? Investigating single-shot and multi-turn spoken searches with childrenInternational Journal of Child-Computer Interaction10.1016/j.ijcci.2024.10066841:COnline publication date: 1-Sep-2024
https://dl.acm.org/doi/10.1016/j.ijcci.2024.100668

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