extended-abstract

Behind the Scenes of Automation: Ghostly Care-Work, Maintenance, and Interferences: Exploring participatory practices and methods to uncover the ghostly presence of humans and human labor in automation

Authors:

Andreas Bischof,

Olivia Doggett,

Roger Andre Søraa,

Zhasmina Tacheva,

Maja-Lee VoigtAuthors Info & Claims

CHI EA '23: Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems

Article No.: 332, Pages 1 - 5

https://doi.org/10.1145/3544549.3573830

Published: 19 April 2023 Publication History

Abstract

Industry and media have long represented automation as a harbinger of development and convenience in different areas of life. An anxious prospect to some, automation systems promise “progress” and profitability to others by conjuring corporate computational futures. What remains behind the scenes of these predictions and imaginaries of automation is the invisible human labor of global ghost workers caring for, maintaining, and repairing technologies. Invisible but irreplaceable, computation performed by humans in precarious conditions fills gaps that computer technologies lack skills and sensibility for. In this hybrid workshop, we ask who the “ghosts” are in the machines. The workshop will address the ghostly presence of humans and human labor in automation and its challenges to HCI research and design.

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Cited By

Cheon EXu S(2024)Creative Precarity in Motion: Revealing the Hidden Labor Behind Animating Virtual CharactersProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661545(3471-3484)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3643834.3661545
Chong AYoo JCheshire C(2024)Perceptions of Fairness in Technology-Mediated MarketplacesProceedings of the CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642678(1-13)Online publication date: 11-May-2024
https://doi.org/10.1145/3613904.3642678

Index Terms

Behind the Scenes of Automation: Ghostly Care-Work, Maintenance, and Interferences: Exploring participatory practices and methods to uncover the ghostly presence of humans and human labor in automation
1. Human-centered computing
2. Social and professional topics

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Published In

cover image ACM Conferences

CHI EA '23: Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems

April 2023

3914 pages

ISBN:9781450394222

DOI:10.1145/3544549

Editors:
Albrecht Schmidt
LMU Munich, Germany
,
Kaisa Väänänen
Tampere University, Finland
,
Tesh Goyal
Google Research, USA
,
Per Ola Kristensson
University of Cambridge, UK
,
Anicia Peters
University of Namibia, Namibia

Copyright © 2023 Owner/Author.

Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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Published: 19 April 2023

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April 23 - 28, 2023

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Cited By

Cheon EXu S(2024)Creative Precarity in Motion: Revealing the Hidden Labor Behind Animating Virtual CharactersProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661545(3471-3484)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3643834.3661545
Chong AYoo JCheshire C(2024)Perceptions of Fairness in Technology-Mediated MarketplacesProceedings of the CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642678(1-13)Online publication date: 11-May-2024
https://doi.org/10.1145/3613904.3642678

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