A Mobile Application for on-Demand Scheduling of Health Services
Authors: 
Vagner E. Quincozes, Silvio E. Quincozes, Diego Kreutz, Rodrigo B. Mansilha, Juliano F. KazienkoAuthors Info & Claims
Vagner E. Quincozes, Silvio E. Quincozes, Diego Kreutz, Rodrigo B. Mansilha, Juliano F. KazienkoAuthors Info & ClaimsArticle No.: 45, Pages 1 - 8
Abstract
Context: The mass adoption of smartphones is reshaping the digital health market.
Problem: Among the technological solutions for digital health exist those specifically for scheduling medical appointments. However, we observed that existing solutions are still professional-centric.
Solution: In this work, we first (i) categorize existing scheduling models and then (ii) present a patient-centric mobile application.
IS Theory: We use the Customer Focus Theory, taking into account customer satisfaction throughout the development and evaluation of our software.
Method: We evaluate our solution using two known methods: (i) a self-assessment using the UXUG-AP technique and (ii) quantitative research using a questionnaire based on the well-known TAM indicators and sentences.
Summary results: Our application complies with 84% of the items in the UXUP-AP technique. The usability survey results show that 68.6% of participants consider MedBe easy to use and, 62.9% disagree that using MedBe requires a lot of mental effort.
Contribution and impact in the IS area: The main contributions are: (i) categorization of scheduling types, (ii) a mobile application that implements Scheduling 4.0, (iii) user experience evaluation, and (iv) application usability evaluation.
References
[1]
Luciano Vieira Araújo, Bianca Canezim Letti, Felipe Tozato Cantagalli, Gabriela Scardine Silva, Philippe Pilavjian Ehlert, and Lara Miguel Quirino Araújo. 2015. A Health Mobile Application and Architecture to Support and Automate In-home Consultation. In 2015 IEEE 28th International Symposium on Computer-Based Medical Systems (Sao Carlos, Brazil). New York, NY, USA, 151–156.
[2]
BoaConsulta. 2016. BoaConsulta: Agendar Consultas Médicos e Dentistas. Disponível em: www.boaconsulta.com. Acessado: em Janeiro/2022.
[3]
Sooyong Cho and Sang Hyun Lee. 2018. Development of Smart Healthcare Scheduling Monitoring System for Elderly Health Care. International Journal of Internet, Broadcasting and Communication 10, 2(2018), 51–59.
[4]
Fred D Davis. 1989. Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS quarterly 13, 3 (1989), 319–340.
[5]
Aline de Oliveira Sousa and Natasha Malveira Costa Valentim. 2021. Designing Usability and UX with UXUG-AP: An Observational Study and an Interview with Experts. In XVII Brazilian Symposium on Information Systems(Uberlândia) (SBSI 2021). Association for Computing Machinery, New York, NY, USA, 9 pages.
[6]
PRODESP Cia de Proc. de Dados do Estado de SP. 2019. Hora Marcada. Disponível em: solucoes.prodesp.sp.gov.br/hora-marcada/. Acessado: em Janeiro/2022.
[7]
Conselho Federal de Psicologia. 1987. Código de Ética Profissional do Psicólogo - Resolução CFP nº 002/87 de 15 de agosto de 1987. Disponível em: https://transparencia.cfp.org.br/wp-content/uploads/sites/10/2005/05/Codigo-de-Etica-Profissional-do-Psicologo.pdf. Acessado: em Janeiro/2022.
[8]
Secretaria Municipal de Saúde. 2019. Saúde Fácil Goiânia. Disponível em: https://play.google.com/store/apps/details?id=br.gov.go.goiania.saudefacil. Acessado: em Janeiro/2022.
[9]
Mineração Rio do Norte. 2020. HPTR - Agendamento de Consultas. Disponível em: https://play.google.com/store/apps/details?id=br.com.mrn.saudeplus. Acessado: em Janeiro/2022.
[10]
dr.consulta. 2015. dr.consulta: o meu médico. Disponível em: www.drconsulta.com. Acessado: em Janeiro/2022.
[11]
Mohammad Habibi, Fahimeh Mohammadabadi, Hamed Tabesh, Hasan Vakili-Arki, Ameen Abu-Hanna, and Saeid Eslami. 2019. Effect of an Online Appointment Scheduling System on Evaluation Metrics of Outpatient Scheduling System: a before-after Multicenter Study. Journal of medical systems 43, 8 (2019), 1–9.
[12]
Docplanner Health. 2019. Doctoralia - Encontre médicos e agende consultas. Disponível em: www.doctoralia.com.br. Acessado: em Janeiro/2022.
[13]
Muhammad Nazrul Islam, Md Mahboob Karim, Toki Tahmid Inan, and AKM Najmul Islam. 2020. Investigating usability of mobile health applications in Bangladesh. BMC medical informatics and decision making 20, 1 (2020), 1–13.
[14]
Mike Jones, Frank DeRuyter, and John Morris. 2020. The digital health revolution and people with disabilities: perspective from the United States. International journal of environmental research and public health 17, 2(2020), 381.
[15]
Sarin Kizhakkepurayil, Oh Jeon-Yeoul, and Young Lee. 2010. Mobile-Based Medical Emergency Ambulance Scheduling System. International Journal of Computer Network and Information Security(IJCNIS) 8, 1(2010), 297–302.
[16]
Elena Laurenza, Michele Quintano, Francesco Schiavone, and Demetris Vrontis. 2018. The Effect of Digital Technologies Adoption in Healthcare Industry: A Case Based Analysis. Business process management journal 24 (2018), 1–21.
[17]
Fácil Consulta LTDA. 2018. Fácil Consulta. Disponível em: www.facilconsulta.com.br. Acessado: em Janeiro/2022.
[18]
Claudia Pagliari. 2021. Digital health and primary care: Past, pandemic and prospects. Journal of global health 11 (2021), 1–21.
[19]
Vagner E. Quincozes, Silvio E. Quincozes, Diego Kreutz, Rodrigo B. Mansilha, and Juliano F. Kazienko. 2022. MedBe: Um Aplicativo Móvel paraAgendamento Inovador de Consultas. In Anais Estendidos do XVIII Simpósio Brasileiro de Sistemas de Informação (Curitiba - PR). SBC, Porto Alegre, RS, Brasil.
[20]
Unimed Federação RS. 2020. Quero Consulta Unimed. Disponível em: www.unimedvtrp.com.br/queroconsulta. Acessado: em Janeiro/2022.
[21]
MV S/A. 2018. Consulta Fácil. Disponível em: https://play.google.com/store/apps/details?id=br.com.mv.checkin.ham. Acessado: em Janeiro/2022.
[22]
Masoumeh Shahbazi, Hossein Bagherian, Mohammad Sattari, and Sakineh Saghaeiannejad. 2021. The opportunities and challenges of using mobile health in elderly self-care. Journal of Education and Health Promotion 10 (2021), 1–9.
[23]
Sandro Luis Silva, Maria Augusta Nunes, Marcelo Fornanzin, and Rodrigo dos Santos. 2021. The Profusion of Information Systems to Combat the COVID-19 Pandemic: A Systematic Mapping of the State of the Art and Brazilian Challenges of Technological Production. In Anais do XVII Simpósio Brasileiro de Sistemas de Informação (Uberlândia). SBC, Porto Alegre, RS, Brasil, 1–8.
[24]
Prodam SP. 2017. Agenda Fácil - Prefeitura SP. Disponível em: agendafacil.prefeitura.sp.gov.br/saude. Acessado: em Janeiro/2022.
[25]
Kelvin Tan. 2021. View Interactor Presenter Entity Router (VIPER). Disponível em: https://medium.com/geekculture/view-interactor-presenter-entity-router-viper-2516c8d2f46. Acessado: em Janeiro/2022.
[26]
Gaby Anne Wildenbos, Monique WM Jaspers, Marlies P Schijven, and LW Dusseljee-Peute. 2019. Mobile health for older adult patients: Using an aging barriers framework to classify usability problems. International journal of medical informatics 124 (2019), 68–77.
[27]
Leming Zhou, Jie Bao, I Made Agus Setiawan, Andi Saptono, and Bambang Parmanto. 2019. The mHealth App Usability Questionnaire (MAUQ): Development and Validation Study. JMIR mHealth and uHealth 7, 4 (2019), e11500.
Index Terms
- A Mobile Application for on-Demand Scheduling of Health Services
Index terms have been assigned to the content through auto-classification.
Recommendations
Design and Usability of an E-Health Mobile Application
Design, User Experience, and Usability. Case Studies in Public and Personal Interactive SystemsAbstractHealth applications have increasingly been used to improve physical, mental and social well-being. Chronic pain (CP) is defined as pain that lasts for a period of three months and causes sporadic or constant discomfort. In Portugal, the ...
Development of a Mobile Application Advertisement System That Lead a Health Care Function and the Advertisement
ISMS '13: Proceedings of the 2013 4th International Conference on Intelligent Systems, Modelling and SimulationIn this study, I developed the mobile application advertisement system that lead a health care function and the advertisement. Recently, the number of lifestyle-related diseases in the Japanese are about 14700000 people in Japan. This is 12% in the ...
Developing a ubiquitous health management system with healthy diet control for metabolic syndrome healthcare in Taiwan
This study establishes a prototype of ubiquitous healthcare management system with healthy diet control (UHMS-HDC).UHMS-HDC provides the diet diary function with personalized health criteria to help people controlling diet habits.The system constructs ...
Comments
Information & Contributors
Information
Published In
May 2022
394 pages
ISBN:9781450396981
DOI:10.1145/3535511
Copyright © 2022 ACM.
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]
Publisher
Association for Computing Machinery
New York, NY, United States
Publication History
Published: 30 June 2022
Check for updates
Author Tags
Qualifiers
- Research-article
- Research
- Refereed limited
Conference
SBSI '22
Acceptance Rates
Overall Acceptance Rate 181 of 557 submissions, 32%
Contributors
Other Metrics
Bibliometrics & Citations
Bibliometrics
Article Metrics
- 0Total Citations
- 130Total Downloads
- Downloads (Last 12 months)20
- Downloads (Last 6 weeks)2
Reflects downloads up to 01 Jan 2025
Other Metrics
Citations
View Options
Login options
Check if you have access through your login credentials or your institution to get full access on this article.
Sign inFull Access
View options
View or Download as a PDF file.
PDFeReader
View online with eReader.
eReaderHTML Format
View this article in HTML Format.
HTML Format