skip to main content
research-article

"Pick Someone Who Can Kick Your Ass" - Moneywork in Financial Third Party Access

Published: 05 January 2021 Publication History

Abstract

This paper explores some of the new possibilities for financial third party access that are enabled by "open banking". The term open banking is used to designate the availability of banks' customer data through application programming interfaces (APIs). Financial third party access refers to the mechanisms that facilitate the engagement of others in the management of our personal finances. Engaging trusted others in personal finances may be especially valuable for individuals experiencing financial hardship or life circumstances that place their financial stability at risk. We deployed a new third party access tool enabled by the UK Open Banking APIs for 90 days with 14 people who self-identified as living with a mental health condition. The tool, which was developed by a financial technology startup founded by the second author, allowed participants to select a trusted "ally" who was notified when certain transactions took place in participants' bank accounts. During the deployment, the 14 participants and 8 of their "allies" took part in a diary study and pre- and post-deployment interviews. The experiences of our participants reveal the inadequacy and shortcomings of existing formal third party access mechanisms, and the moneywork involved in financial third party access. We argue that focusing on this moneywork can help us design flexible, proportionate and practice-sensitive services for financial third party access that move beyond discourses of protection and control in order to enable meaningful financial collaboration.

References

[1]
Andrew A. Adams and Shirley Ann Williams. 2013. What's Yours is Mine and What's Mine's My Own: Joint Accounts and Digital Identity. ACM SIGCAS Computers and Society, Vol. 44, 1 (2013). https://doi.org/10.1145/2602147.2602150
[2]
AgeUK. 2011. The Way We Pay: Payment Systems and Financial Inclusion. https://www.ageuk.org.uk/Documents/EN-GB/For-professionals/Consumer-issues/the_way_we_pay_research_report.pdf?dtrk=true Retrieved April 27, 2020 from
[3]
Deena Alghamdi and Ivan Flechais Marina Jirotka. 2015. Security Practices for Households Bank Customers in the Kingdom of Saudi Arabia. In Symposium on Usable Privacy and Security (SOUPS '15). The USENIX Association. https://www.usenix.org/system/files/conference/soups2015/soups15-paper-alghamdi.pdf
[4]
Anna Beckett, Katrina Leary, and Lauren Cumming. 2014. The Future of Lasting Power of Attorney. https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/358560/OPG_LPA_Ipsos-MORI_Nov_13.pdf Retrieved March 12, 2020 from
[5]
Victoria Bew, Wania Cautela, Vivienne Man, Raza Yasmin, Anna Seligman, Anne Stewart, and Isobel Yiannopoulos. 2017. Ageing Population and Financial Services - Occasional Paper 31. https://www.fca.org.uk/publication/occasional-papers/occasional-paper-31.pdf Retrieved April 27, 2020 from
[6]
Nikki Bond, Katie Evans, and Merlyn Holkar. 2019. A little help from my friends. Tools to support financial decision-making for people with mental health problems. https://www.moneyandmentalhealth.org/thirdpartyaccess/ Retrieved March 22, 2020 from
[7]
Virginia Braun and Victoria Clarke. 2006. Using thematic analysis in psychology. Qualitative Research in Psychology, Vol. 3, 2 (2006), 77--101. https://doi.org/10.1191/1478088706qp063oa
[8]
Jennie Carroll. 2004. Completing Design in Use: Closing the Appropriation Cycle. In Proceedings of the European Conference on Information Systems (ECIS '04). Association for Information Systems. https://aisel.aisnet.org/ecis2004/44/
[9]
Sandra Colavecchia. 2009. Moneywork: Caregiving and the Management of Family Finances. In Family Patterns, Gender Relations Third Edition, Bonnie Fox (Ed.). Oxford University Press, 417--427.
[10]
Lizzie Coles-Kemp and Elahe Kani-Zabihi. 2010. On-line Privacy and Consent: A Dialogue, Not a Monologue. In Proceedings of the 2010 workshop on New security paradigms (NSPW '10). ACM, New York, NY, 95--106. https://doi.org/10.1145/1900546.1900560
[11]
UK Competition and Markets Authority. 2016. Retail banking market investigation. https://assets.publishing.service.gov.uk/media/57ac9667e5274a0f6c00007a/retail-banking-market-investigation-full-final-report.pdf Retrieved May 18, 2020 from
[12]
Andy Crabtree and Richard Mortier. 2015. Human Data Interaction: Historical Lessons from Social Studies and CSCW. In Proceedings of the 14th European Conference on Computer Supported Cooperative Work (ECSCW '15). Springer, 3--21. https://doi.org/10.1007/978-3-319-20499-4_1
[13]
Rachna Dhamija and Adrian Perrig. 2000. Deja'Vu: A User Study Using Images for Authentication. In Proceedings of the 9th USENIX Security Symposium (SSYM '00). The USENIX Association. https://www.usenix.org/legacy/publications/library/proceedings/sec2000/full_papers/dhamija/dhamija.pdf
[14]
Alan Dix. 2007. Designing for appropriation. In Proceedings of the 21st British HCI Group Annual Conference on People and Computers (BCS-HCI '07). British Computer Society, 27--30. https://dl.acm.org/doi/10.5555/1531407.1531415
[15]
Paul Dourish. 2003. The Appropriation of Interactive Technologies: Some Lessons from Placeless Documents. Computer Supported Cooperative Work (CSCW), Vol. 12 (2003), 465--490. https://doi.org/10.1023/A:1026149119426
[16]
Paul Dunphy, Andrew Monk, John Vines, Mark Blythe, and Patrick Olivier. 2014. Designing for Spontaneous and Secure Delegation in Digital Payments. Interacting with Computers, Vol. 26, 5 (2014), 417--432. https://doi.org/10.1093/iwc/iwt038
[17]
Lisa Edgar, Frances Green, Victoria Ward, and Mark Gumbley. 2017. The Ageing Population: Coping Mechanisms and Third Party Access. https://www.fca.org.uk/publication/research/coping-mechanisms-third-party-access.pdf Retrieved April 27, 2020 from
[18]
Eric B. Elbogen, Joshua Tiegreen, Colleen Vaughan, and Daniel W. Bradford. 2011. Money Management, Mental Health, and Psychiatric Disability: A Recovery-Oriented Model for Improving Financial Skills. Psychiatric Rehabilitation Journal, Vol. 34, 3 (2011), 223--231. https://doi.org/10.2975/34.3.2011.223.231
[19]
Chris Elsden, Tom Feltwell, Shaun Lawson, and John Vines. 2019. Recipes for Programmable Money. In Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems (CHI '19). ACM, New York, NY, 1--13. https://doi.org/10.1145/3290605.3300481
[20]
Annie Harper, Michaella Baker, Dawn Edwards, Yolanda Herring, and Martha Staeheli. 2018. Disabled, Poor, and Poorly Served: Access to and Use of Financial Services by People with Serious Mental Illness. Social Service Review, Vol. 92, 2 (2018). https://doi.org/10.1086/697904
[21]
Kristina Höök. 2006. Designing Familiar Open Surfaces. In Proceedings of the 4th Nordic conference on Human-computer interaction (NordiCHI '06). ACM, New York, NY, 242--251. https://doi.org/10.1145/1182475.1182501
[22]
R. Jenkins, D. Bhugra, P. Bebbington, T. Brugha, M. Farrell, J. Coid, T. Fryers, S. Weich, N. Singleton, and H. Meltzer. 2008. Debt, income and mental disorder in the general population. Psychological Medicine, Vol. 38, 10 (2008), 1485--1493. https://doi.org/10.1017/S0033291707002516
[23]
Jofish Kaye, Mary McCuistion, Rebecca Gulotta, and David A. Shamma. 2014. Money Talks: Tracking Personal Finances. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '14). ACM, New York, NY, 521--530. https://doi.org/10.1145/2556288.2556975
[24]
Joseph 'Jofish' Kaye. 2011. Self-reported Password Sharing Strategies. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '11). ACM, New York, NY, 2619--2622. https://doi.org/10.1145/1978942.1979324
[25]
Joan Langan and Robin Means. 1996. Financial Management and Elderly People with Dementia in the U.K.: As Much a Question of Confusion as Abuse? Ageing & Society, Vol. 16, 3 (1996). https://doi.org/10.1017/S0144686X00003433
[26]
Susan Leigh and Anselm Strauss. 1999. Layers of Silence, Arenas of Voice: The Ecology of Visible and Invisible Work. Computer Supported Cooperative Work (CSCW), Vol. 8 (1999), 9--30. https://doi.org/10.1023/A:1008651105359
[27]
Makayla Lewis and Mark Perry. 2019. Follow the Money: Managing Personal Finance Digitally. In Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems (CHI '19). ACM, New York, NY. https://doi.org/10.1145/3290605.3300620
[28]
Open Banking Limited. [n.d.] a. Meet the regulated providers. https://www.openbanking.org.uk/customers/regulated-providers/ Retrieved April 27, 2020 from
[29]
Open Banking Limited. [n.d.] b. Open Banking Customer Experience Guidelines Version 1.3.0. https://www.openbanking.org.uk/wp-content/uploads/Customer-Experience-Guidelines-V1.3.0.pdf Retrieved January 28, 2020 from
[30]
Ingemar Ljungqvist, Alain Topor, Henrik Forssell, Idor Svensson, and Larry Davidson. 2016. Money and Mental Illness: A Study of the Relationship Between Poverty and Serious Psychological Problems. Community Mental Health Journal, Vol. 52 (2016), 842--850. https://doi.org/10.1007/s10597-015-9950-9
[31]
Rowland Manthorpe. [n.d.]. To change how you use money, Open Banking must break banks. https://www.wired.co.uk/article/psd2-future-of-banking Retrieved March 18, 2020 from
[32]
Daniel C. Marson, Robert Savage, and Jacqueline Phillips. 2006. Financial Capacity in Persons with Schizophrenia and Serious Mental Illness: Clinical and Research Ethics Aspects. Schizophrenia Bulletin, Vol. 32, 1 (2006), 81--91. https://doi.org/10.1093/schbul/sbj027
[33]
Money and Mental Health Policy Institute. 2018. Written evidence to the House of Commons Treasury Committee. http://data.parliament.uk/writtenevidence/committeeevidence.svc/evidencedocument/treasury-committee/consumers-access-to-financial-services/written/94086.html Retrieved August 31, 2020 from
[34]
Nic Murray. 2016. Strength in numbers: consumers, carers and financial services. https://www.moneyandmentalhealth.org/wp-content/uploads/2016/11/Strength-in-Numbers-report.pdf Retrieved April 27, 2020 from
[35]
ndgit. 2019. Open Banking APIs Worldwide. https://ndgit.com/en/open-banking-whitepaper Retrieved April 27, 2020 from
[36]
Helen Nissenbaum. 2011. A Contextual Approach to Privacy Online. Dædalus Journal of the American Academy of Arts and Sciences, Vol. Fall 2011 (2011), 32--48. https://www.amacad.org/publication/contextual-approach-privacy-online
[37]
House of Commons Treasury Committee. 2019. Consumers? access to financial services. https://www.parliament.uk/business/committees/committees-a-z/commons-select/treasury-committee/inquiries1/parliament-2017/consumers-access-to-financial-services-17-19/ Retrieved March 18, 2020 from
[38]
Royal Bank of Scotland. 2020. NatWest, Royal Bank of Scotland and Ulster Bank launch card for carers to support vulnerable customers and those in isolation. https://www.rbs.com/rbs/news/2020/04/natwest--royal-bank-of-scotland-and-ulster-bank-launch-card-for-.html Retrieved May 1, 2020 from
[39]
Mark Perry and Jennifer Ferreira. 2018. Moneywork: Practices of Use and Social Interaction around Digital and Analog Money. ACM Transactions on Computer-Human Interaction (TOCHI), Vol. 24, 6, Article 41 (Jan. 2018). https://doi.org/10.1145/3162082
[40]
Gary Pritchard, John Vines, and Patrick Olivier. 2015. Your Money's No Good Here: The Elimination of Cash Payment on London Buses. In Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems (CHI '15). ACM, New York, NY, 907--916. https://doi.org/10.1145/2702123.2702137
[41]
Thomas Richardson, Megan Jansen, Wendy Turton, and Lorraine Bell. 2017. The Relationship Between Bipolar Disorder and Financial Difficulties: A Qualitative Examination of Patient's Views. Clinical Psychology Forum, Vol. 295 (2017).
[42]
Antti Salovaara, Kristina Höök, Keith Cheverst, Michael Twidale, Matthew Chalmers, and Corina Sas. 2011. Appropriation and Creative Use: Linking User Studies and Design. In CHI '11 Extended Abstracts on Human Factors in Computing Systems (CHI EA '11). ACM, New York, NY, 37--40. https://doi.org/10.1145/1979742.1979585
[43]
Supriya Singh and Kylie Cassar Bartolo. 2004. The Privacy of Money and Health: A User Study. In Proceedings of the OzCHI (OzCHI '04).
[44]
Supriya Singh, Anuja Cabraal, Catherine Demosthenous, Gunela Astbrink, and Michele Furlong. 2007 a. Password sharing: implications for security design based on social practice. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '07). ACM, New York, NY, 895--904. https://doi.org/10.1145/1240624.1240759
[45]
Supriya Singh, Anuja Cabraal, Catherine Demosthenous, Gunela Astbrink, and Michele Furlong. 2007 b. Security Design Based on Social and Cultural Practice: Sharing of Passwords. In Usability and Internationalization. Global and Local User Interfaces. UI-HCII 2007, Nuray Aykin (Ed.). Springer-Verlag.
[46]
Supriya Singh, Anuja Cabraal, and Gabriele Hermansson. 2006. What is your husband's name?: sociological dimensions of internet banking authentication. In Proceedings of the 18th Australia conference on Computer-Human Interaction (OzCHI '06). ACM, New York, NY, 237--244. https://doi.org/10.1145/1228175.1228217
[47]
Stephen Snow and Dhaval Vyas. 2015. Fixing the Alignment: An Exploration of Budgeting Practices in the Home. In Proceedings of the 33rd Annual ACM Conference Extended Abstracts on Human Factors in Computing Systems (CHI EA '15). ACM, New York, NY, 2271--2276. https://doi.org/10.1145/2702613.2732808
[48]
Stephen Snow, Dhaval Vyas, and Margot Brereton. 2017. Sharing, Saving, and Living Well on Less: Supporting Social Connectedness to Mitigate Financial Hardship. International Journal of Human-Computer Interaction, Vol. 33, 3 (2017), 345--356. https://doi.org/10.1080/10447318.2016.1243846
[49]
Team Starling. 2020. Introducing: Connected cards for Starling personal accounts. https://www.starlingbank.com/blog/introducing-connected-cards-for-personal-accounts/ Retrieved May 1, 2020 from
[50]
Lucy A. Suchman. 2007. Human-Machine Reconfigurations. Plans and Situated Actions 2nd ed.). Cambridge University Press.
[51]
Cheryl Tilse, Deborah Setterlund, Jill Wilson, and Linda Rosenman. 2005. Minding the money: a growing responsibility for informal carers. Ageing & Society, Vol. 25, 2 (2005), 215--227. https://doi.org/10.1017/S0144686X04002983
[52]
Cheryl Tilse, Deborah Setterlund, Jill Wilson, and Linda Rosenman. 2007. Research Note: Managing the Financial Assets of Older People: Balancing Independence and Protection. British Journal of Social Work, Vol. 37, 3 (2007), 565--572. https://doi.org/10.1093/bjsw/bcm014
[53]
Cheryl Tilse, Jill Wilson, Linda Rosenman, David Morrison, and Anne-Louise McCawley. 2011. Managing older people's money: assisted and substitute decision making in residential aged-care. Ageing & Society, Vol. 31, 1 (2011), 93--109. https://doi.org/10.1017/S0144686X10000747
[54]
John Vines, Mark Blythe, Paul Dunphy, and Andrew Monk. 2011. Eighty Something: Banking for the older old. In Proceedings of the 25th BCS Conference on Human-Computer Interaction (BCS-HCI '11). BCS Learning & Development Ltd., Swindon, UK, 64--73.
[55]
John Vines, Paul Dunphy, Mark Blythe, Stephen Lindsay, Andrew Monk, and Patrick Olivier. 2012. The Joy of Cheques: Trust, Paper and Eighty Somethings. In Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work (CSCW '12). ACM, New York, NY, 147--156. https://doi.org/10.1145/2145204.2145229
[56]
John Vines, Paul Dunphy, and Andrew Monk. 2014. Pay or Delay: The Role of Technology When Managing a Low Income. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '14). ACM, New York, NY, 501--510. https://doi.org/10.1145/2556288.2556961
[57]
Dhaval Vyas, Stephen Snow, Paul Roe, and Margot Brereton. 2016. Social Organization of Household Finance: Understanding Artful Financial Systems in the Home. In Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work & Social Computing (CSCW '16). ACM, New York, NY, 1777--1789. https://doi.org/10.1145/2818048.2819937
[58]
Jill Wilson and Cheryl Tilse. 2015. Opening up Options: Decision Making Around Older People's Assets. Australian Social Work, Vol. 68, 2 (2015), 153--155. https://doi.org/10.1080/0312407X.2015.1010555

Cited By

View all

Index Terms

  1. "Pick Someone Who Can Kick Your Ass" - Moneywork in Financial Third Party Access

    Recommendations

    Comments

    Information & Contributors

    Information

    Published In

    cover image Proceedings of the ACM on Human-Computer Interaction
    Proceedings of the ACM on Human-Computer Interaction  Volume 4, Issue CSCW3
    CSCW
    December 2020
    1825 pages
    EISSN:2573-0142
    DOI:10.1145/3446568
    Issue’s Table of Contents
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

    Publisher

    Association for Computing Machinery

    New York, NY, United States

    Publication History

    Published: 05 January 2021
    Published in PACMHCI Volume 4, Issue CSCW3

    Permissions

    Request permissions for this article.

    Check for updates

    Author Tags

    1. diary study
    2. digital financial services
    3. financial collaboration
    4. financial third party access
    5. interaction design
    6. open banking
    7. user experience design

    Qualifiers

    • Research-article

    Funding Sources

    Contributors

    Other Metrics

    Bibliometrics & Citations

    Bibliometrics

    Article Metrics

    • Downloads (Last 12 months)45
    • Downloads (Last 6 weeks)7
    Reflects downloads up to 02 Feb 2025

    Other Metrics

    Citations

    Cited By

    View all

    View Options

    Login options

    Full Access

    View options

    PDF

    View or Download as a PDF file.

    PDF

    eReader

    View online with eReader.

    eReader

    Figures

    Tables

    Media

    Share

    Share

    Share this Publication link

    Share on social media