research-article

Circumspect Users: Older Adults as Critical Adopters and Resistors of Technology

Authors:

Belén Barros Pena,

Rachel E Clarke,

Lars Erik Holmquist,

John VinesAuthors Info & Claims

CHI '21: Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems

Article No.: 84, Pages 1 - 14

https://doi.org/10.1145/3411764.3445128

Published: 07 May 2021 Publication History

Abstract

While HCI research has often addressed the needs of older adults, they are often framed as being sceptical of digital technologies. We argue that while many older adults are circumspect users of digital technology, they bring rich and critical perspectives on the role of technology in society that are grounded in lived experiences across their life courses. We report on 20 technology life story interviews conducted with retirees over the age of 60. Our analysis shows how experiences of technology across their life courses significantly undermined participants’ sense of competency, independence, resilience, agency and control. Dissonances between what our participants valued and the perceived values of technology have led them to become critical adopters of technology, and resist its intrusion into certain aspects of their lives. We discuss how the critical perspectives of older adults and the value dissonances they experience are valuable for designing future digital technologies.

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Circumspect Users: Older Adults as Critical Adopters and Resistors of Technology
1. Human-centered computing

Index terms have been assigned to the content through auto-classification.

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cover image ACM Conferences

CHI '21: Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems

May 2021

10862 pages

ISBN:9781450380966

DOI:10.1145/3411764

General Chairs:
Yoshifumi Kitamura
Tohoku University, Japan
,
Aaron Quigley
University of New South Wales, Australia
,
Program Chairs:
Katherine Isbister
University of California Santa Cruz, USA
,
Takeo Igarashi
The University of Tokyo, Japan
,
Publications Chairs:
Pernille Bjørn
University of Copenhagen, Denmark
,
Steven Drucker
Microsoft Research, USA

Copyright © 2021 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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SIGCHI: ACM Special Interest Group on Computer-Human Interaction

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 07 May 2021

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Research-article
Research
Refereed limited

Funding Sources

Arts and Humanities Research Council

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CHI '21

Sponsor:

SIGCHI

CHI '21: CHI Conference on Human Factors in Computing Systems

May 8 - 13, 2021

Yokohama, Japan

Acceptance Rates

Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

Upcoming Conference

CHI 2025

Sponsor:
sigchi

ACM CHI Conference on Human Factors in Computing Systems

April 26 - May 1, 2025

Yokohama , Japan

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