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A Case Study of User Experience Design in a Disrupted Context: Design and Development of a Vital Signs Self-monitoring System

Published: 08 May 2021 Publication History

Abstract

We present a case study where we developed an interface for remote vital signs self-monitoring at a large-scale isolation facility for COVID-positive patients, under disrupted conditions. These conditions were: a lack of time, lack of access to end users, changing requirements, high risk of infection and supply chain limitations. We first describe the background of the development of the facility and the vital signs self-monitoring system. We use the 5 commonly prescribed activities of user experience design - Empathise, Define, Ideate, Prototype and Test- to describe how our work as user experience designers was affected by these disrupted conditions. Finally, we recommend a focus on Empathy, Prototyping and Communication for user experience practitioners and educators, whose training may be needed in similarly mission-critical, time-constrained circumstances.

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cover image ACM Conferences
CHI EA '21: Extended Abstracts of the 2021 CHI Conference on Human Factors in Computing Systems
May 2021
2965 pages
ISBN:9781450380959
DOI:10.1145/3411763
Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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Published: 08 May 2021

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  1. design
  2. disruption
  3. emergency
  4. health systems
  5. vital signs monitoring

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