research-article

"The cavalry ain't coming in to save us": Supporting Capacities and Relationships through Civic Tech

Authors:

Jessa Dickinson,

Christopher A. Le Dantec,

Sheena EreteAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 3, Issue CSCW

Article No.: 123, Pages 1 - 21

https://doi.org/10.1145/3359225

Published: 07 November 2019 Publication History

Abstract

Cities are increasingly integrating sensing and information and communication technologies to improve municipal services, civic engagement, and quality of life for residents. Although these civic technologies have the potential to affect economic, social, and environmental factors, there has been less focus on residents of lower income communities' involvement in civic technology design. Based on two public forums held in underserved communities, we describe residents' perceptions of civic technologies in their communities and challenges that limit the technologies' viability. We found that residents viewed civic technology as a tool that should strengthen existing community assets by providing an avenue to connect assets and build upon them. We describe how an asset-based approach can move us toward designing civic technology that develops stronger relationships among community-led initiatives, and between the community and local government--- rather than a data-driven approach to civic tech that focuses on transactions between residents and city services.

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Index Terms

"The cavalry ain't coming in to save us": Supporting Capacities and Relationships through Civic Tech
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. Empirical studies in HCI

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cover image Proceedings of the ACM on Human-Computer Interaction

Proceedings of the ACM on Human-Computer Interaction Volume 3, Issue CSCW

November 2019

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EISSN:2573-0142

DOI:10.1145/3371885

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Ibrahim ZPanchpor PNurain NClawson J(2024)"Islamically, I am not on my period": A Study of Menstrual Tracking in Muslim Women in the USProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642006(1-16)Online publication date: 11-May-2024
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Matveieva O(2024)A gender perspective on the role of technology in democratic development through wartime civic engagementJournal of Gender Studies10.1080/09589236.2024.2387197(1-15)Online publication date: 7-Aug-2024
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