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E-Government and Citizen Experiences in South Africa: Ethekwini Metropolitan Case Study

Authors:

Paul Kariuki,

Lizzy Ofusori,

Marialauda GoyayiAuthors Info & Claims

ICEGOV '19: Proceedings of the 12th International Conference on Theory and Practice of Electronic Governance

Pages 478 - 480

https://doi.org/10.1145/3326365.3326432

Published: 03 April 2019 Publication History

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Abstract

As the desire for personalized interactions with government increases, efforts to enhance citizen- and business-focused digital government are becoming a norm in our society. The intention of this paper is to discuss the challenges that the EThekwini Metro is experiencing in translating its engagement with its citizens digitally. This mixed method study collected its data through a questionnaire and interviews with citizens and municipal officials. A total of 30 interviews were conducted. The study found that there was a low priority within the metro that is given towards e-government due to a lack of political. Moreover, internet access proved a challenge to most citizens. The article argues that the metro must priorities making digital services accessible to all citizens irrespective of their socio-economic conditions.

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Ramadimetjar JKabanda SAgangiba M(2024)Experiences of Visually Impaired South African Government Employees with E-Government ServicesImplications of Information and Digital Technologies for Development10.1007/978-3-031-66982-8_4(48-61)Online publication date: 1-Aug-2024
https://doi.org/10.1007/978-3-031-66982-8_4
Abdurahman SKabanda S(2024)Factors influencing the design and implementation of accessible e‐Government services in South AfricaTHE ELECTRONIC JOURNAL OF INFORMATION SYSTEMS IN DEVELOPING COUNTRIES10.1002/isd2.1231790:4Online publication date: 31-Jan-2024
https://doi.org/10.1002/isd2.12317

Index Terms

E-Government and Citizen Experiences in South Africa: Ethekwini Metropolitan Case Study
1. Social and professional topics
  1. Computing / technology policy
    1. Government technology policy

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Published In

ICEGOV '19: Proceedings of the 12th International Conference on Theory and Practice of Electronic Governance

April 2019

538 pages

ISBN:9781450366441

DOI:10.1145/3326365

Editors:
Soumaya Ben Dhaou
United Nations University (UNU-EGOV)
,
Lemuria Carter
University of New South Wales (UNSW)
,
Mark Gregory
Royal Melbourne Institute of Technology (RMIT University)

Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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Association for Computing Machinery

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Published: 03 April 2019

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ICEGOV2019

ICEGOV2019: 12th International Conference on Theory and Practice of Electronic Governance

April 3 - 5, 2019

VIC, Melbourne, Australia

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ICEGOV '19 Paper Acceptance Rate 81 of 171 submissions, 47%;

Overall Acceptance Rate 350 of 865 submissions, 40%

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Ramadimetjar JKabanda SAgangiba M(2024)Experiences of Visually Impaired South African Government Employees with E-Government ServicesImplications of Information and Digital Technologies for Development10.1007/978-3-031-66982-8_4(48-61)Online publication date: 1-Aug-2024
https://doi.org/10.1007/978-3-031-66982-8_4
Abdurahman SKabanda S(2024)Factors influencing the design and implementation of accessible e‐Government services in South AfricaTHE ELECTRONIC JOURNAL OF INFORMATION SYSTEMS IN DEVELOPING COUNTRIES10.1002/isd2.1231790:4Online publication date: 31-Jan-2024
https://doi.org/10.1002/isd2.12317

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m-government in South Africa's local government: a missed opportunity to enhance public participation?

Inclusive digital transformation in South Africa: an institutional perspective

Challenges and opportunities of e-government in South Africa

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m-government in South Africa's local government: a missed opportunity to enhance public participation?

Inclusive digital transformation in South Africa: an institutional perspective

Challenges and opportunities of e-government in South Africa

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