research-article

Getting to know Pepper: Effects of people's awareness of a robot's capabilities on their trust in the robot

Authors:

Alessandra Rossi,

Patrick Holthaus,

Kerstin Dautenhahn,

Kheng Lee Koay,

Michael L. WaltersAuthors Info & Claims

HAI '18: Proceedings of the 6th International Conference on Human-Agent Interaction

Pages 246 - 252

https://doi.org/10.1145/3284432.3284464

Published: 04 December 2018 Publication History

Abstract

This work investigates how human awareness about a social robot's capabilities is related to trusting this robot to handle different tasks. We present a user study that relates knowledge on different quality levels to participant's ratings of trust. Secondary school pupils were asked to rate their trust in the robot after three types of exposures: a video demonstration, a live interaction, and a programming task. The study revealed that the pupils' trust is positively affected across different domains after each session, indicating that human users trust a robot more the more awareness about the robot they have.

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Getting to know Pepper: Effects of people's awareness of a robot's capabilities on their trust in the robot

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Published In

cover image ACM Conferences

HAI '18: Proceedings of the 6th International Conference on Human-Agent Interaction

December 2018

402 pages

ISBN:9781450359535

DOI:10.1145/3284432

General Chairs:
Michita Imai
Keio University, Japan
,
Tim Norman
University of Southampton, UK
,
Program Chairs:
Elizabeth Sklar
King's College London, UK
,
Takanori Komatsu
Meiji University, Japan

Copyright © 2018 ACM.

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SIGCHI: ACM Special Interest Group on Computer-Human Interaction

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Association for Computing Machinery

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Published: 04 December 2018

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H2020 Marie Sk?odowska-Curie Actions

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HAI '18

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SIGCHI

HAI '18: 6th International Conference on Human-Agent Interaction

December 15 - 18, 2018

Southampton, United Kingdom

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HAI '18 Paper Acceptance Rate 40 of 92 submissions, 43%;

Overall Acceptance Rate 121 of 404 submissions, 30%

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Cited By

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Campagna GRehm M(2024)A Systematic Review of Trust Assessments in Human–Robot InteractionACM Transactions on Human-Robot Interaction10.1145/370612314:2(1-35)Online publication date: 29-Nov-2024
https://dl.acm.org/doi/10.1145/3706123
Talypova DLingler AWintersberger P(2024)Prolonged Usage of AI Assistant for Improving Multitasking PerformanceProceedings of the 12th International Conference on Human-Agent Interaction10.1145/3687272.3690898(404-407)Online publication date: 24-Nov-2024
https://dl.acm.org/doi/10.1145/3687272.3690898
Yang CLi XNarumi TKuzuoka H(2024)Understanding and Influencing Responsibility Attribution when Experiencing Technical Issues in Video ConferencingProceedings of the ACM on Human-Computer Interaction10.1145/36870048:CSCW2(1-29)Online publication date: 8-Nov-2024
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Law TChita-Tegmark MScheutz M(2024)Trust Transfer in Robots between Task EnvironmentsProceedings of the Second International Symposium on Trustworthy Autonomous Systems10.1145/3686038.3686061(1-9)Online publication date: 16-Sep-2024
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Hei XZhang HTapus A(2024)Exploring Help-Seeking Behavior, Performance, and Cognitive Load in Individual Tutoring: A Comparative Study between Human Tutors and Social Robots2024 33rd IEEE International Conference on Robot and Human Interactive Communication (ROMAN)10.1109/RO-MAN60168.2024.10731328(1035-1041)Online publication date: 26-Aug-2024
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Rossi ADautenhahn KKoay KWalters M(2024)A matter of consequencesInteraction Studies. Social Behaviour and Communication in Biological and Artificial SystemsInteraction Studies / Social Behaviour and Communication in Biological and Artificial SystemsInteraction Studies10.1075/is.21025.ros24:3(380-421)Online publication date: 15-Feb-2024
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Aliasghari PGhafurian MNehaniv CDautenhahn K(2023)How Do We Perceive Our Trainee Robots? Exploring the Impact of Robot Errors and Appearance When Performing Domestic Physical Tasks on Teachers’ Trust and EvaluationsACM Transactions on Human-Robot Interaction10.1145/358251612:3(1-41)Online publication date: 5-May-2023
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Ramírez VDeuff DIndurkhya XVenture G(2022)Design Space Survey on Social Robotics in the MarketJournal of Intelligent and Robotic Systems10.1007/s10846-022-01624-1105:2Online publication date: 1-Jun-2022
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