abstract

Opportunities to Address Information Poverty with Social Search

Authors:

Earnest Wheeler,

Tawanna R. Dillahunt,

Soo Young RiehAuthors Info & Claims

CHI EA '17: Proceedings of the 2017 CHI Conference Extended Abstracts on Human Factors in Computing Systems

Pages 2224 - 2231

https://doi.org/10.1145/3027063.3053167

Published: 06 May 2017 Publication History

Abstract

Information seeking is a central part of human life, and search engines are the dominant method of information seeking on the Internet. Although recent years have seen the rise of social search systems as a promising alternative, their application for populations across the digital divide that are starved for information has been overlooked. Drawing on research on social search, information search, and information poverty, we identify three dimensions of information poverty in web search, and hypothesize affordances of social search platforms that could address the details of each issue. Finally, we propose research questions and two associated studies to investigate these hypotheses.

References

[1]

Elfreda A Chatman. 1991. Life in a small world: Applicability of gratification theory to information-seeking behavior. Journal of the American Society for Information Science 42, 6 (1991), 438--449.

[2]

Elfreda A Chatman. 1996. The Impoverished Life-World of Outsiders. Journal of the American Society for Information Science and Technology 47, 3 (1996), 193--206.

[3]

Ed H Chi. 2009. Information seeking can be social. Computer 42, 3 (2009), 42--46.

Digital Library

[4]

Kevyn Collins-Thompson, Soo Young Rieh, Carl C Haynes, and Rohail Syed. 2016. Assessing Learning Outcomes in Web Search: A Comparison of Tasks and Query Strategies. In Proceedings of the 2016 ACM on Conference on Human Information Interaction and Retrieval. ACM, 163--172.

Digital Library

[5]

Tawanna R Dillahunt. 2014. Fostering Social Capital in Economically Distressed Communities. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI'14). 531--540.

Digital Library

[6]

Tawanna R Dillahunt, Nishan Bose, Suleman Diwan, and Asha Chen-Phang. 2016. Designing for Disadvantaged Job Seekers: Insights from Early Investigations. In Proceedings of the 2016 ACM Conference on Designing Interactive Systems (DIS '16). 905--910.

Digital Library

[7]

Tawanna R Dillahunt, Christopher A. Brooks, and Samarth Gulati. 2015. Detecting and Visualizing Filter Bubbles in Google and Bing. In Proceedings of the 33rd Annual ACM Conference Extended Abstracts on Human Factors in Computing Systems (CHI EA '15). 1851--1856. http://doi.acm.org/10.1145/2702613.2732850

Digital Library

[8]

Tawanna R Dillahunt, Sandy Ng, Michelle Fiesta, and Zengguang Wang. 2016. Do Massive Open Online Course Platforms Support Employability?. In Proceedings of the 19th ACM Conference on ComputerSupported Cooperative Work & Social Computing. ACM, 233--244.

Digital Library

[9]

David Easley and Jon Kleinberg. 2010. Networks, crowds, and markets: Reasoning about a highly connected world. Cambridge University Press.

Digital Library

[10]

Brynn M. Evans and Ed H. Chi. 2010. An elaborated model of social search. Information Processing and Management 46, 6 (2010), 656--678.

Digital Library

[11]

Mark S. Granovetter. 1973. The Strength of Weak Ties. Amer. J. Sociology 78, 6 (1973), 1360--1380.

[12]

Rebecca Gray, Nicole B. Ellison, Jessica Vitak, and Cliff Lampe. 2013. Who Wants to Know?: Questionasking and Answering Practices Among Facebook Users. In Proceedings of the 2013 Conference on Computer Supported Cooperative Work (CSCW '13). 1213--1224. http://doi.acm.org/10.1145/2441776.2441913

Digital Library

[13]

S Greenwood, A Perrin, and M Duggan. 2016. Social Media Update 2016. (2016).

[14]

Eszter Hargittai. 2007. The social, political, economic, and cultural dimensions of search engines: An introduction. Journal of Computer-Mediated Communication 12, 3 (2007), 769--777.

[15]

Eszter Hargittai. 2010. Minding the digital gap: why understanding digital inequality matters. Media perspectives for the 21st century (2010).

[16]

John B. Horrigan. 2016. Information Overload.

[17]

Christine Jenkins, Cynthia L. Corritore, and Susan Wiedenbeck. 2003. Patterns of information seeking on the Web: A qualitative study of domain expertise and Web expertise. IT & Society 1, 3 (2003), 64--89.

[18]

Grace Y. Jeon and Soo Y. Rieh. 2013. The Value of Social Search: Seeking Collective Personal Experience in Social Q&A. In Proceedings of the 76th ASIS&T Annual Meeting: Beyond the Cloud: Rethinking Information Boundaries.

[19]

Grace Y. Jeon and Soo Y. Rieh. 2015. Social Search Behavior in a Social Q&A Service: Goals, Strategies, and Outcomes. In Proceedings of the 78th ASIS&T Annual Meeting: Information Science with Impact: Research in and for the Community.

[20]

Zhe Liu and Bernard J. Jansen. 2015. A Taxonomy for Classifying Questions Asked in Social Question and Answering. In Proceedings of the 33rd Annual ACM Conference Extended Abstracts on Human Factors in Computing Systems (CHI EA '15). 1947--1952. http://doi.acm.org/10.1145/2702613.2732928

[21]

Meredith Ringel Morris. 2013. Collaborative Search Revisited. In Proceedings of the 2013 Conference on Computer Supported Cooperative Work (CSCW '13). ACM, New York, NY, USA, 1181--1192. doi.org/10.1145/2441776.2441910

Digital Library

[22]

Meredith Ringel Morris, Jaime Teevan, and Katrina Panovich. 2010. What Do People Ask Their Social Networks, and Why?: A Survey Study of Status Message Q&a Behavior. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '10). 1739--1748. http://doi.acm.org/10.1145/1753326.1753587

Digital Library

[23]

Anne Oeldorf-Hirsch, Brent Hecht, Meredith R. Morris, Jaime Teevan, and Darren Gergle. 2014. To Search or to Ask: The Routing of Information Needs Between Traditional Search Engines and Social Networks. In Proceedings of the 17th ACM Conference on Computer Supported Cooperative Work & Social Computing (CSCW '14). 16--27. http://doi.acm.org/10.1145/2531602.2531706

Digital Library

[24]

Katrina Panovich, Rob Miller, and David Karger. 2012. Tie strength in question & answer on social network sites. In Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work. New York, New York, USA, 1057--1066. http://dl.acm.org/citation.cfm?doid=2145204.2145361

Digital Library

[25]

Kristin Purcell, Joanna Brenner, and Lee Rainie. 2012. Search Engine Use 2012. (2012).

[26]

Quora. 2016. Answers (Quora Content) -- Topic FAQ. (30 12 2016). https://www.quora.com/topic/ Answers-Quora-content-1/faq/.

[27]

Soo Y. Rieh. 2004. On the Web at Home: Information Seeking and Web Searching in the Home Environment. Journal of the American Society For Information Science and Technology 55, 8 (2004).

Digital Library

[28]

Alexander van Deursen, Cédric Courtois, and Jan van Dijk. 2014. Internet skills, sources of support, and benefiting from Internet use. International journal of human-computer interaction 30, 4 (2014), 278--290.

[29]

A. van Deursen and J. van Dijk. 2009. Using the Internet: Skill related problems in users' online behavior. Interacting with Computers 21, 5--6 (2009), 393--402.

Digital Library

[30]

Alexander Van Deursen and Jan Van Dijk. 2011. Internet skills and the digital divide. New media & society 13, 6 (2011), 893--911.

[31]

Jiang Yang, Mary R. Morris, and Jaime Teevan. 2011. Culture Matters: A Survey Study of Social Q&A Behavior. Icwsm (2011), 1--8. http://www.aaai.org/ocs/index.php/ICWSM/ICWSM11/paper/download/2755/3305

Cited By

Al-Zaman M(2023)A review of literature on information povertyGeoJournal10.1007/s10708-023-10901-x88:5(4907-4920)Online publication date: 6-Jun-2023
https://doi.org/10.1007/s10708-023-10901-x
Pei LCrooks RBernhaupt RMueller FVerweij DAndres JMcGrenere JCockburn AAvellino IGoguey ABjørn PZhao SSamson BKocielnik R(2020)Attenuated Access: Accounting for Startup, Maintenance, and Affective Costs in Resource-Constrained CommunitiesProceedings of the 2020 CHI Conference on Human Factors in Computing Systems10.1145/3313831.3376587(1-15)Online publication date: 21-Apr-2020
https://dl.acm.org/doi/10.1145/3313831.3376587
Dillahunt TLam JLu AWheeler EKoskinen ILim YCerratto-Pargman TChow KOdom W(2018)Designing Future Employment Applications for Underserved Job SeekersProceedings of the 2018 Designing Interactive Systems Conference10.1145/3196709.3196770(33-44)Online publication date: 8-Jun-2018
https://dl.acm.org/doi/10.1145/3196709.3196770

Index Terms

Opportunities to Address Information Poverty with Social Search
1. Human-centered computing

Recommendations

The value of social search: seeking collective personal experience in social Q&A
ASIST '13: Proceedings of the 76th ASIS&T Annual Meeting: Beyond the Cloud: Rethinking Information Boundaries

In this paper, we examine the value of social question-answering (Q&A) services as a platform for social search. We present a quasi-field study where we instructed 20 study participants to use a social Q&A service, Yahoo! Answers, for a period of one ...
Social search behavior in a social Q&A service: Goals, strategies, and outcomes
ABSTRACT
Recent advancements in social technologies allow information seekers to reach out to a larger, more distributed group of people online when searching for information. In this study, people's question‐asking behavior using a social Q&A service is ...
Social search behavior in a social Q&A service: goals, strategies, and outcomes
ASIST '15: Proceedings of the 78th ASIS&T Annual Meeting: Information Science with Impact: Research in and for the Community

Recent advancements in social technologies allow information seekers to reach out to a larger, more distributed group of people online when searching for information. In this study, people's question-asking behavior using a social Q&A service is ...

Comments

Information & Contributors

Information

Published In

cover image ACM Conferences

CHI EA '17: Proceedings of the 2017 CHI Conference Extended Abstracts on Human Factors in Computing Systems

May 2017

3954 pages

ISBN:9781450346566

DOI:10.1145/3027063

General Chairs:
Gloria Mark
University of California Irvine
,
Susan Fussell
Cornell University
,
Program Chairs:
Cliff Lampe
University of Michigan
,
m.c. schraefel
University of Southampton
,
Juan Pablo Hourcade
University of Iowa
,
Caroline Appert
Université Paris-Sud
,
Daniel Wigdor
University of Toronto

Copyright © 2017 Owner/Author.

Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

Sponsors

SIGCHI: ACM Special Interest Group on Computer-Human Interaction

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 06 May 2017

Check for updates

Author Tags

Qualifiers

Abstract

Conference

CHI '17

Sponsor:

SIGCHI

CHI '17: CHI Conference on Human Factors in Computing Systems

May 6 - 11, 2017

Colorado, Denver, USA

Acceptance Rates

CHI EA '17 Paper Acceptance Rate 1,000 of 5,000 submissions, 20%;

Overall Acceptance Rate 6,164 of 23,696 submissions, 26%

Upcoming Conference

CHI 2025

Sponsor:
sigchi

ACM CHI Conference on Human Factors in Computing Systems

April 26 - May 1, 2025

Yokohama , Japan

Contributors

Other Metrics

View Article Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

3
Total Citations
View Citations
261
Total Downloads

Downloads (Last 12 months)27
Downloads (Last 6 weeks)2

Reflects downloads up to 28 Jan 2025

Other Metrics

View Author Metrics

Citations

Cited By

Al-Zaman M(2023)A review of literature on information povertyGeoJournal10.1007/s10708-023-10901-x88:5(4907-4920)Online publication date: 6-Jun-2023
https://doi.org/10.1007/s10708-023-10901-x
Pei LCrooks RBernhaupt RMueller FVerweij DAndres JMcGrenere JCockburn AAvellino IGoguey ABjørn PZhao SSamson BKocielnik R(2020)Attenuated Access: Accounting for Startup, Maintenance, and Affective Costs in Resource-Constrained CommunitiesProceedings of the 2020 CHI Conference on Human Factors in Computing Systems10.1145/3313831.3376587(1-15)Online publication date: 21-Apr-2020
https://dl.acm.org/doi/10.1145/3313831.3376587
Dillahunt TLam JLu AWheeler EKoskinen ILim YCerratto-Pargman TChow KOdom W(2018)Designing Future Employment Applications for Underserved Job SeekersProceedings of the 2018 Designing Interactive Systems Conference10.1145/3196709.3196770(33-44)Online publication date: 8-Jun-2018
https://dl.acm.org/doi/10.1145/3196709.3196770

View Options

Login options

Check if you have access through your login credentials or your institution to get full access on this article.

Full Access

Get this Publication

View options

PDF

View or Download as a PDF file.

eReader

View online with eReader.

Figures

Tables

Media

View Table of Conten