research-article

Building understanding of municipal operations centers as smart city' initiatives: insights from a cross-case analysis

Authors:

Gabriela Viale Pereira,

Maurício Gregianin Testa,

Marie Anne Macadar,

Luiza Schuch de AzambujaAuthors Info & Claims

EGOSE '16: Proceedings of the International Conference on Electronic Governance and Open Society: Challenges in Eurasia

Pages 19 - 30

https://doi.org/10.1145/3014087.3014110

Published: 22 November 2016 Publication History

Abstract

Cities around the world have been facing complex challenges from the growing urbanization. The increase of urban problems is a consequence of this phenomenon, added to the lack of policies focusing in citizens' well-being and safety. Municipal operations centers have played an important role in response of social events and natural disasters as a way to address the urgency and dynamism of urban problems. This research aims at analyzing the main dimensions and factors for implementing municipal operations centers as smart city initiatives. In order to explore this phenomenon it was conducted an exploratory study, based on multiple case studies. The empirical setting of this research is determined by municipal operations centers in Rio de Janeiro, Porto Alegre and Belo Horizonte. The research findings evidenced that the implementation of the centers comprises technological, organizational and managerial factors, in addition to political and institutional factors. Increasing smart cities governance is the main result from the initiatives.

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Cited By

Almadani BAliyu FAliyu A(2023)Integrated Operation Centers in Smart Cities: A Humanitarian Engineering PerspectiveSustainability10.3390/su15141110115:14(11101)Online publication date: 17-Jul-2023
https://doi.org/10.3390/su151411101
Mashau NKroeze JHoward G(2022)Key Factors for Assessing Small and Rural Municipalities’ Readiness for Smart City ImplementationSmart Cities10.3390/smartcities50400875:4(1742-1751)Online publication date: 2-Dec-2022
https://doi.org/10.3390/smartcities5040087
Yamakami T(2017)An organizational coordination model for IoT: A case study of requirement engineering of city-government in Tokyo in city platform as a service2017 International Conference on Information and Communication Technology Convergence (ICTC)10.1109/ICTC.2017.8190982(259-263)Online publication date: Oct-2017
https://doi.org/10.1109/ICTC.2017.8190982

Index Terms

Building understanding of municipal operations centers as smart city' initiatives: insights from a cross-case analysis
1. Applied computing
  1. Computers in other domains
    1. Computing in government
      1. E-government

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EGOSE '16: Proceedings of the International Conference on Electronic Governance and Open Society: Challenges in Eurasia

November 2016

263 pages

ISBN:9781450348591

DOI:10.1145/3014087

Copyright © 2016 ACM.

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Published: 22 November 2016

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EGOSE 2016

EGOSE 2016: Challenges in Eurasia 2016

November 22 - 23, 2016

St. Petersburg, Russia

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EGOSE '16 Paper Acceptance Rate 39 of 63 submissions, 62%;

Overall Acceptance Rate 146 of 237 submissions, 62%

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Cited By

Almadani BAliyu FAliyu A(2023)Integrated Operation Centers in Smart Cities: A Humanitarian Engineering PerspectiveSustainability10.3390/su15141110115:14(11101)Online publication date: 17-Jul-2023
https://doi.org/10.3390/su151411101
Mashau NKroeze JHoward G(2022)Key Factors for Assessing Small and Rural Municipalities’ Readiness for Smart City ImplementationSmart Cities10.3390/smartcities50400875:4(1742-1751)Online publication date: 2-Dec-2022
https://doi.org/10.3390/smartcities5040087
Yamakami T(2017)An organizational coordination model for IoT: A case study of requirement engineering of city-government in Tokyo in city platform as a service2017 International Conference on Information and Communication Technology Convergence (ICTC)10.1109/ICTC.2017.8190982(259-263)Online publication date: Oct-2017
https://doi.org/10.1109/ICTC.2017.8190982

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