research-article

Designing sociotechnical systems: a CWA-based method for dynamic function allocation

Authors:

Philippe Rauffet,

Christine Chauvin,

Gael Morel,

Pascal BerruetAuthors Info & Claims

ECCE '15: Proceedings of the European Conference on Cognitive Ergonomics 2015

Article No.: 21, Pages 1 - 8

https://doi.org/10.1145/2788412.2788433

Published: 01 July 2015 Publication History

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Abstract

Dynamic function allocation (between human agents or between human and technical agents) is a crucial issue in complex sociotechnical systems, particularly in changing or demanding situations. This issue has not yet been explicitly addressed in the Cognitive Work Analysis framework. This paper presents a conceptual and methodological proposal for designers that supplements the existing CWA tools. The new tool is integrated into the Social Organization and Cooperation Analysis (SOCA) stage. It formalizes different kinds of associations between work functions and elementary work situations and between resources and work functions. It enables the identification of conflicts (impossible allocations) when examining a complex situation resulting from the conjunction of several elementary situations. When conflicts are resolved, it is possible to choose the best configuration among a set of possible associations between resources and work functions. This proposal is illustrated with the case study of an electric pedal-assist bike.

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Figueiredo VCameron C(2024)EXPLORA: A teacher-apprentice methodology for eliciting natural child-computer interactionsProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642070(1-11)Online publication date: 11-May-2024
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Simon LGuérin CPacaux-Lemoine MRauffet P(2024)Integrating Agent Transparency Adaptation Mechanisms into Human Machine Cooperation2024 IEEE International Conference on Systems, Man, and Cybernetics (SMC)10.1109/SMC54092.2024.10831996(5264-5269)Online publication date: 6-Oct-2024
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Austin EBlakely BSalmon PBraithwaite JClay-Williams R(2021)The scope for adaptive capacity in emergency departments: modelling performance constraints using control task analysis and social organisational cooperation analysisErgonomics10.1080/00140139.2021.1992004(1-18)Online publication date: 21-Oct-2021
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Index Terms

Designing sociotechnical systems: a CWA-based method for dynamic function allocation
1. Computing methodologies
  1. Machine learning
2. Human-centered computing
  1. Human computer interaction (HCI)

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Information

Published In

ECCE '15: Proceedings of the European Conference on Cognitive Ergonomics 2015

July 2015

185 pages

ISBN:9781450336123

DOI:10.1145/2788412

General Chairs:
Anke Dittmar
University of Rostock, Germany
,
Marcin Sikorski
PJAIT, Warsaw and Gdansk University of Technology, Gdansk, Poland
,
Program Chairs:
Tjerk de Greef
Delft University of Technology, The Netherlands
,
Krzysztof Marasek
PJAIT, Warsaw, Poland

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

In-Cooperation

EACE: European Association for Cognitive Ergonomics
ACM: Association for Computing Machinery
IDF: The Interaction Design Foundation

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 01 July 2015

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ECCE '15

ECCE '15: European Conference on Cognitive Ergonomics 2015

July 1 - 3, 2015

Warsaw, Poland

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Cited By

View all

Figueiredo VCameron C(2024)EXPLORA: A teacher-apprentice methodology for eliciting natural child-computer interactionsProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642070(1-11)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642070
Simon LGuérin CPacaux-Lemoine MRauffet P(2024)Integrating Agent Transparency Adaptation Mechanisms into Human Machine Cooperation2024 IEEE International Conference on Systems, Man, and Cybernetics (SMC)10.1109/SMC54092.2024.10831996(5264-5269)Online publication date: 6-Oct-2024
https://doi.org/10.1109/SMC54092.2024.10831996
Austin EBlakely BSalmon PBraithwaite JClay-Williams R(2021)The scope for adaptive capacity in emergency departments: modelling performance constraints using control task analysis and social organisational cooperation analysisErgonomics10.1080/00140139.2021.1992004(1-18)Online publication date: 21-Oct-2021
https://doi.org/10.1080/00140139.2021.1992004
Pacaux-Lemoine MBerdal QGuérin CRauffet PChauvin CTrentesaux D(2021)Designing human–system cooperation in industry 4.0 with cognitive work analysis: a first evaluationCognition, Technology & Work10.1007/s10111-021-00667-y24:1(93-111)Online publication date: 24-Jan-2021
https://doi.org/10.1007/s10111-021-00667-y
Guerin CRauffet PChauvin CMartin E(2019)Toward production operator 4.0: modelling Human-Machine Cooperation in Industry 4.0 with Cognitive Work AnalysisIFAC-PapersOnLine10.1016/j.ifacol.2019.12.11152:19(73-78)Online publication date: 2019
https://doi.org/10.1016/j.ifacol.2019.12.111

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