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Start time and duration distribution estimation in semi-structured processes

Published: 18 March 2013 Publication History

Abstract

Semi-structured processes are business workflows, where the execution of the workflow is not completely controlled by a workflow engine, i.e., an implementation of a formal workflow model. Examples are workflows where actors potentially have interaction with customers reporting the result of the interaction in a process aware information system. Building a performance model for resource management in these processes is difficult since the required information is only partially recorded. In this paper we propose a systematic approach for the creation of an event log that is suitable for available process mining tools. This event log is created by an incrementally cleansing of data. The proposed approach is evaluated in an experiment.

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  1. Start time and duration distribution estimation in semi-structured processes

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    cover image ACM Conferences
    SAC '13: Proceedings of the 28th Annual ACM Symposium on Applied Computing
    March 2013
    2124 pages
    ISBN:9781450316569
    DOI:10.1145/2480362
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    Published: 18 March 2013

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