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User participation in co-creative services: developing virtual and augmented reality tools for do-it-yourself home design

Published: 03 October 2012 Publication History

Abstract

This paper presents key findings on user perception of an early AR home design product concept, which combines features of social media, augmented reality (AR) and 3D modelling. In total, there were 241 respondents for the scenario-based survey. In addition, some special co-design sessions were conducted to develop the concept with the target groups and to deepen insight on the needed user-centred AR functionalities with a participatory approach.
The scenario-based methods proved valuable in the early phases of concept design. It appears that there is a demand for easy-to-use design tools both for consumers looking for a new apartment and professional users. Getting input for the designs from friends and family was seen important among consumers. For participating professionals, interior design is a creative process, and designers see a great challenge in preserving creativity in technology.

References

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Alam, I. & Perry, C. 2002. A customer-oriented new service development process. Journal of services marketing 16(6), pp. 515--534.
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Carbonell, P., Rodrígues-Escudero, A. I. & Pujari, D. 2009. Customer involvement in new service development: An examination of antecedents and outcomes. Journal of Product Innovation Management, 26(5), pp. 536--550.
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Heiskanen, E., Hyvönen, K., Repo, P. & Saastamoinen, M. 2007. Kääyttäjät tuotekehittäjinä (users as product developers). Teknologiakatsaus 216. Helsinki, Tekes. (In Finni
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Kaasinen, E., Ainasoja, M., Vulli, E., Paavola, H., Hautala, R., Lehtonen, P. & Reunanen, E. 2010. User involvement in service innovations. VTT Research Notes 2552.
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Weber, M. 2011. Customer co-creation in Innovations. A protocol for innovating with end users. Doctoral Dissertation. Eindhoven University of Technology.
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Von Hippel, E. 1986. Lead users: A source of novel product concepts. Management Science, 32(7), pp. 791--805.

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  1. User participation in co-creative services: developing virtual and augmented reality tools for do-it-yourself home design

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      cover image ACM Other conferences
      MindTrek '12: Proceeding of the 16th International Academic MindTrek Conference
      October 2012
      278 pages
      ISBN:9781450316378
      DOI:10.1145/2393132
      • Conference Chair:
      • Artur Lugmayr

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      Association for Computing Machinery

      New York, NY, United States

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      Published: 03 October 2012

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      Author Tags

      1. augmented reality
      2. interior design
      3. participatory design
      4. service co-creation
      5. user experience
      6. user-centred design
      7. virtual reality

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      MindTrek '12 Paper Acceptance Rate 19 of 43 submissions, 44%;
      Overall Acceptance Rate 110 of 207 submissions, 53%

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