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From rotary telephones to universal number entry systems: can the past re-shape the future?

Published: 05 September 2012 Publication History

Abstract

Although number entry appears to be a trivial task, user errors are still common and could be a result of poorly engineered interaction with the devices. We are challenging the design of universal number entry systems by looking at cases where user errors are frequently made. The telephone is used as a platform to compare input devices for number entry where we can look for speed and accuracy trade-offs between direct and indirect inputs. We will focus on the knob, button, and touchscreen and hope to find guidelines for when each is appropriate to use in a number entry system.

References

[1]
Deininger. R. L. Human Factors Engineering Studies of the Design and Use of Pushbutton Telephone Sets. The Bell system Technical Journal, 1960, 995--1012.
[2]
History of the Telephone. http://jokke-svin.dk/history-of-the-telephone/
[3]
Jagacinski, R. J., and Flach, J. M. Control Theory for Humans: Quantitative Approaches to Modeling Performance. Mahwah, NJ: Lawrence Erlbaum Associates, 2003.
[4]
McLaughlin, A. C., Rogers, W. A., and Fisk, A. D. Using direct and indirect input devices. ACM Transactions on Computer-Human Interaction, 16(1) (2009), 1--15.
[5]
Rogers, W. A., Fisk, A. D., McLaughlin, A. C., and Pak, R. Touch a Screen or Turn a Knob: Choosing the Best Device for the Job. Human Factors, 47(2), Ergoweb (2005), 271--288.
[6]
Siri. http://www.apple.com/iphone/features/siri.html
[7]
Thimbleby, H. Press On: Principles of Interaction Programming. Cambridge, MA: The MIT Press, 2007.

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  1. From rotary telephones to universal number entry systems: can the past re-shape the future?

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    cover image ACM Conferences
    UbiComp '12: Proceedings of the 2012 ACM Conference on Ubiquitous Computing
    September 2012
    1268 pages
    ISBN:9781450312240
    DOI:10.1145/2370216
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    Publication History

    Published: 05 September 2012

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    Author Tags

    1. button
    2. input device selection
    3. knob
    4. number entry
    5. telephone
    6. touchscreen

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    Ubicomp '12
    Ubicomp '12: The 2012 ACM Conference on Ubiquitous Computing
    September 5 - 8, 2012
    Pennsylvania, Pittsburgh

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    UbiComp '12 Paper Acceptance Rate 58 of 301 submissions, 19%;
    Overall Acceptance Rate 764 of 2,912 submissions, 26%

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