research-article

Exploring demand and capability for managing organizational knowledge in government

Authors:

Zamira Dzhusupova,

Adegboyega OjoAuthors Info & Claims

dg.o '12: Proceedings of the 13th Annual International Conference on Digital Government Research

Pages 116 - 125

https://doi.org/10.1145/2307729.2307749

Published: 04 June 2012 Publication History

Abstract

The ability of governments to develop and effectively manage knowledge assets is now considered a critical capability for electronic governance. Good Knowledge Management (KM) practices in government are usually driven by clear vision and objectives which are part of KM strategies. Developing such government-wide KM vision and objectives requires inputs from individual government agencies and other stakeholders on their needs and priorities (so-called demand-side). However, while there is significant literature on models and tools for measuring KM capabilities (so-called supply-side) and impact of KM practices, very few scholarly work is available on assessment of specific KM needs of individual agencies or other stakeholders. This paper presents an Integrated KM Assessment Model which measures both the demand and supply sides of KM in government. The model was used for assessing the KM needs and capabilities of government agencies in Macao SAR as part of a study for determining the readiness of government as a whole for KM. Results from our study show that innovation in government operations is considered by agencies to be the most KM demanded area, while KM capability for task-specific activities was found to be the weakest KM capability area. In addition, document-intensive and high-volume transaction agencies, such as educational, financial, electronic data interchange agencies have relatively higher KM awareness and capability.

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Cited By

Sensuse DSari RRogeleonick AAndarrachmi ASofian Lusa JWinarni (2019)Assessing Knowledge Management Readiness of Government Institution2019 11th International Conference on Information Technology and Electrical Engineering (ICITEE)10.1109/ICITEED.2019.8929962(1-6)Online publication date: Oct-2019
https://doi.org/10.1109/ICITEED.2019.8929962

Index Terms

Exploring demand and capability for managing organizational knowledge in government
1. Applied computing
  1. Computers in other domains
    1. Computing in government
  2. Enterprise computing

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cover image ACM Other conferences

dg.o '12: Proceedings of the 13th Annual International Conference on Digital Government Research

June 2012

324 pages

ISBN:9781450314039

DOI:10.1145/2307729

Conference Chair:
John Bertot
University of Maryland
,
Program Chairs:
Luis Felipe Luna-Reyes
Universidad de las Americas, Puebla
,
Sehl Mellouli
Laval University

Copyright © 2012 ACM.

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Published: 04 June 2012

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dg.o '12: 13th Annual International Conference on Digital Government Research

June 4 - 7, 2012

Maryland, College Park, USA

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Cited By

Sensuse DSari RRogeleonick AAndarrachmi ASofian Lusa JWinarni (2019)Assessing Knowledge Management Readiness of Government Institution2019 11th International Conference on Information Technology and Electrical Engineering (ICITEE)10.1109/ICITEED.2019.8929962(1-6)Online publication date: Oct-2019
https://doi.org/10.1109/ICITEED.2019.8929962

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