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A model of mental model construction

Published: 01 April 1986 Publication History

Abstract

Learning to control a computer system from limited experience with it seems to require constructing a mental model adequate to indicate the causal connections between user actions, system responses, and user goals. While many kinds of knowledge could be used in building such a model, a small number of simple, low-level heuristics is adequate to interpret some common computer interaction patterns. Designing interactions so that they fall within the scope of these heuristics may lead to easier mastery by learners.

References

[1]
Bullock, M, Gelman, R and Baillargeon, R. The development of causal reasoning. In W.J. Friedman (Ed.) The Developmental Psychology of Time. New York: Academic Press, 1982.
[2]
Duncker, K. On problem-solving. Psychological Monographs, 58, Whole No. 270, 1945.
[3]
Kieras, DE and Bovair, S. The role of a mental model in learning to operate a device. Cognitive Science, 8, 255-273, 1984.
[4]
Lewis, CH. Understanding what's happening in system interactions. In D. A. Norman and S.W. Draper (Eds.) User Centered System Design: New Perspectives on Human-Computer interaction. Hillsdale, Nj: Erlbaum, forthcoming.
[5]
Shultz, TR and Ravinsky, FB. Similarity as a principle of causal inference. C h i I d Development, 48, 1552-1558, 1977.

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cover image ACM Conferences
CHI '86: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
April 1986
362 pages
ISBN:0897911806
DOI:10.1145/22627
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 01 April 1986

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CHI86
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CHI86: CHI'86 Human Factors in Computing Systems
April 13 - 17, 1986
Massachusetts, Boston, USA

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CHI '86 Paper Acceptance Rate 47 of 122 submissions, 39%;
Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

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