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Understanding information preview in mobile email processing

Published: 30 August 2011 Publication History

Abstract

Browsing a collection of information on a mobile device is a common task, yet it can be difficult due to the small size of mobile displays. A common trade-off offered by many current mobile interfaces is to allow users to switch between an overview and detailed views of particular items. An open question is how much preview of each item to include in the overview. Using a mobile email processing task, we attempted to answer that question. We investigated participants' email processing behaviors under differing preview conditions in a semi-controlled, naturalistic study. We collected log data of participants' actual behaviors as well as their subjective impressions of different conditions. Our results suggest that a moderate level of two to three lines of preview should be the default. The overall benefit of a moderate amount of preview was supported by both positive subjective ratings and fewer transitions between the overview and individual items.

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MobileHCI '11: Proceedings of the 13th International Conference on Human Computer Interaction with Mobile Devices and Services
August 2011
781 pages
ISBN:9781450305419
DOI:10.1145/2037373
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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  • Nokia
  • Swedish Institute of Computer Science: Swedish Institute of Computer Science
  • ERICSSON

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Association for Computing Machinery

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Published: 30 August 2011

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  1. email
  2. information preview
  3. mobile phone

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MobileHCI '11
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  • Swedish Institute of Computer Science

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