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Co-reflection: user involvement for highly dynamic design processes

Published: 04 April 2009 Publication History

Abstract

User involvement in systems, products and related services design has increased considerably in relevance. The way user involvement actually progresses depends on how the users are situated in relation to the design process. Their influence may extend from the results of the design project to planning and managing the course of the design project. Sequential techniques developed for the rational problem solving or reflective process have a limited application in highly dynamic design processes. More precisely, in sequential design processes validation steers reflection into a single direction. For this reason, a methodological approach not based on the sequential (hypothetical-deductive) paradigm but on the dialectical inquiry (inductive paradigm) between designers and users is considered. The versatile and holistic nature of this co-reflective process makes it suitable for dynamic and unstructured design processes based on different streams of reflection.

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References

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Schön, D.A. The Reflective practitioner. Basic Books, New York, 1983.
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Kelly, G.A. The psychology of personal constructs, vol. 1 & 2. Routledge, London, 1955.
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Tomico, O., Pifarré, M. and Lloveras, J. Analyzing the role of constructivist psychology methods into user subjective experience gathering techniques for product design. In Proc. ICED'07 (2007).
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Hinkle, D.N. The change of personal constructs from the viewpoint of a theory of implications. Doctoral dissertation. Ohio State University, USA, 1965.
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Tomico, O. Subjective experience gathering techniques for interaction design. Doctoral dissertation, UPC, Barcelona, 2007.
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    cover image ACM Conferences
    CHI EA '09: CHI '09 Extended Abstracts on Human Factors in Computing Systems
    April 2009
    2470 pages
    ISBN:9781605582474
    DOI:10.1145/1520340
    Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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    Published: 04 April 2009

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    Author Tags

    1. co-reflection
    2. constructivist psychology
    3. design process(es)
    4. inductive processes
    5. user participation

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    CHI EA '09 Paper Acceptance Rate 385 of 1,130 submissions, 34%;
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