article

ServiceFinder: A method towards enhancing service portals

Authors:

Olivia R. Liu Sheng,

Michael ChauAuthors Info & Claims

ACM Transactions on Information Systems (TOIS), Volume 25, Issue 4

Pages 17 - es

https://doi.org/10.1145/1281485.1281488

Published: 01 October 2007 Publication History

Abstract

The rapid advancement of Internet technologies enables more and more educational institutes, companies, and government agencies to provide services, namely online services, through web portals. With hundreds of online services provided through a web portal, it is critical to design web portals, namely service portals, through which online services can be easily accessed by their consumers. This article addresses this critical issue from the perspective of service selection, that is, how to select a small number of service-links (i.e., hyperlinks pointing to online services) to be featured in the homepage of a service portal such that users can be directed to find the online services they seek most effectively. We propose a mathematically formulated metric to measure the effectiveness of the selected service-links in directing users to locate their desired online services and formally define the service selection problem. A solution method, ServiceFinder, is then proposed. Using real-world data obtained from the Utah State Government service portal, we show that ServiceFinder outperforms both the current practice of service selection and previous algorithms for adaptive website design. We also show that the performance of ServiceFinder is close to that of the optimal solution resulting from exhaustive search.

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Cited By

Wei QMu YGuo XJiang WChen G(2024)Dynamic Bayesian Network–Based Product Recommendation Considering Consumers’ Multistage Shopping JourneysInformation Systems Research10.1287/isre.2020.027735:3(1382-1402)Online publication date: 1-Sep-2024
https://dl.acm.org/doi/10.1287/isre.2020.0277
Abbasi AZahedi FKaza S(2012)Detecting Fake Medical Web Sites Using Recursive Trust LabelingACM Transactions on Information Systems (TOIS)10.1145/2382438.238244130:4(1-36)Online publication date: 1-Nov-2012
https://dl.acm.org/doi/10.1145/2382438.2382441
Loutas NLee DMaali FPeristeras VTarabanis K(2011)The semantic public service portal (S-PSP)Proceedings of the 8th extended semantic web conference on The semanic web: research and applications - Volume Part II10.5555/2017936.2017954(227-242)Online publication date: 29-May-2011
https://dl.acm.org/doi/10.5555/2017936.2017954
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Index Terms

ServiceFinder: A method towards enhancing service portals
1. Human-centered computing
  1. Collaborative and social computing
    1. Collaborative and social computing systems and tools
2. Information systems
  1. World Wide Web

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Published In

cover image ACM Transactions on Information Systems

ACM Transactions on Information Systems Volume 25, Issue 4

October 2007

159 pages

ISSN:1046-8188

EISSN:1558-2868

DOI:10.1145/1281485

Issue’s Table of Contents

Copyright © 2007 ACM.

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 01 October 2007

Published in TOIS Volume 25, Issue 4

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Cited By

Wei QMu YGuo XJiang WChen G(2024)Dynamic Bayesian Network–Based Product Recommendation Considering Consumers’ Multistage Shopping JourneysInformation Systems Research10.1287/isre.2020.027735:3(1382-1402)Online publication date: 1-Sep-2024
https://dl.acm.org/doi/10.1287/isre.2020.0277
Abbasi AZahedi FKaza S(2012)Detecting Fake Medical Web Sites Using Recursive Trust LabelingACM Transactions on Information Systems (TOIS)10.1145/2382438.238244130:4(1-36)Online publication date: 1-Nov-2012
https://dl.acm.org/doi/10.1145/2382438.2382441
Loutas NLee DMaali FPeristeras VTarabanis K(2011)The semantic public service portal (S-PSP)Proceedings of the 8th extended semantic web conference on The semanic web: research and applications - Volume Part II10.5555/2017936.2017954(227-242)Online publication date: 29-May-2011
https://dl.acm.org/doi/10.5555/2017936.2017954
Loutas NLee DMaali FPeristeras VTarabanis K(2011)The Semantic Public Service Portal (S-PSP)The Semanic Web: Research and Applications10.1007/978-3-642-21064-8_16(227-242)Online publication date: 2011
https://doi.org/10.1007/978-3-642-21064-8_16

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