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Unobtrusive but invasive: using screen recording to collect field data on computer-mediated interaction

Published: 04 November 2006 Publication History

Abstract

We explored the use of computer screen plus audio recording as a methodological approach for collecting empirical data on how teams use their computers to coordinate work. Screen recording allowed unobtrusive collecting of a rich record of actual computer work activity in its natural work setting. The embedded nature of screen recording on laptops made it easy to follow the user's mobility among various work sites. However, the invasiveness of seeing all of the user's interactions with and through the computer raised privacy concerns that made it difficult to find people to agree to participate in this type of detailed study. We discuss measures needed to develop trust with the researchers to enable access to this rich, empirical data of computer usage in the field.

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    cover image ACM Conferences
    CSCW '06: Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
    November 2006
    548 pages
    ISBN:1595932496
    DOI:10.1145/1180875
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    Publication History

    Published: 04 November 2006

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    Author Tags

    1. field studies
    2. screen recording
    3. video-based observation

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    CSCW06: Computer Supported Cooperative Work
    November 4 - 8, 2006
    Alberta, Banff, Canada

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