Article

Assured service quality by improved fault management

Authors:

Andreas Hanemann,

David SchmitzAuthors Info & Claims

ICSOC '04: Proceedings of the 2nd international conference on Service oriented computing

Pages 183 - 192

https://doi.org/10.1145/1035167.1035194

Published: 15 November 2004 Publication History

Abstract

The paradigm shift from device-oriented to service-oriented management has also implications to the area of event correlation. Today's event correlation mainly addresses the correlation of events as reported from management tools. However, a correlation of user trouble reports concerning services should also be performed. This is necessary to improve the resolution time and to reduce the effort for keeping the service agreements. We refer to such a type of correlation as service-oriented event correlation. The necessity to use this kind of event correlation is motivated in the paper.

To introduce service-oriented event correlation for an IT service provider, an appropriate modeling of the correlation workflow and of the information is necessary. Therefore, we examine the process management frameworks IT Infrastructure Library (ITIL) and enhanced Telecom Operations Map (eTOM) for their contribution to the workflow modeling in this area. The different kinds of dependencies that we find in our general scenario are then used to develop a workflow for the service-oriented event correlation. The MNM Service Model, which is a generic model for IT service management proposed by the Munich Network Management (MNM) Team, is used to derive an appropriate information modeling. An example scenario, the Web Hosting Service of the Leibniz Supercomputing Center (LRZ), is used to demonstrate the application of service-oriented event correlation.

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Cited By

De Sousa ALima ADe Souza JMoura J(2019)Support for incident management in optical networks through critical points identificationIngeniería e Investigación10.15446/ing.investig.v39n1.7134639:1Online publication date: 1-Jan-2019
https://doi.org/10.15446/ing.investig.v39n1.71346
Mclarnon BRobinson PMilligan PSage P(2014)An Iterative Approach to Trustable Systems Management Automation and Fault HandlingJournal of Network and Systems Management10.1007/s10922-013-9295-z22:3(366-395)Online publication date: 1-Jul-2014
https://dl.acm.org/doi/10.1007/s10922-013-9295-z
Sathyan J(2013)ReportFundamentals of EMS, NMS and OSS/BSS10.1201/b15748-39(523-542)Online publication date: 19-Sep-2013
https://doi.org/10.1201/b15748-39
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Index Terms

Assured service quality by improved fault management
1. Software and its engineering
  1. Software organization and properties
    1. Software system structures
      1. Distributed systems organizing principles
        Organizing principles for web applications

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Published In

cover image ACM Conferences

ICSOC '04: Proceedings of the 2nd international conference on Service oriented computing

November 2004

348 pages

ISBN:1581138717

DOI:10.1145/1035167

General Chairs:
Paolo Traverso
ITC-irst, Italy
,
Sanjiva Weerawarana
IBM Research, USA & University of Moratuwa, Sri Lanka
,
Program Chairs:
Francisco Curbera
IBM Research
,
Mike P. Papazoglou
Tilburg University, The Netherlands
,
Mikio Aoyama
Nanzan University, Japan

Copyright © 2004 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 15 November 2004

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ICSOC04: Second International Conference on Service Oriented Computing 2004

November 15 - 19, 2004

NY, New York, USA

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Cited By

De Sousa ALima ADe Souza JMoura J(2019)Support for incident management in optical networks through critical points identificationIngeniería e Investigación10.15446/ing.investig.v39n1.7134639:1Online publication date: 1-Jan-2019
https://doi.org/10.15446/ing.investig.v39n1.71346
Mclarnon BRobinson PMilligan PSage P(2014)An Iterative Approach to Trustable Systems Management Automation and Fault HandlingJournal of Network and Systems Management10.1007/s10922-013-9295-z22:3(366-395)Online publication date: 1-Jul-2014
https://dl.acm.org/doi/10.1007/s10922-013-9295-z
Sathyan J(2013)ReportFundamentals of EMS, NMS and OSS/BSS10.1201/b15748-39(523-542)Online publication date: 19-Sep-2013
https://doi.org/10.1201/b15748-39
Chaparadza R(2009)UniFAFFInternational Journal of Network Management10.1002/nem.70219:4(271-290)Online publication date: 1-Jul-2009
https://dl.acm.org/doi/10.1002/nem.702
Kim BKim YHwang CYoo J(2007)A mechanism of KEDB-centric fault management to optimize the Realization of ITIL based ITSMProceedings of the 10th Asia-Pacific conference on Network Operations and Management Symposium: managing next generation networks and services10.5555/2401855.2401865(72-81)Online publication date: 10-Oct-2007
https://dl.acm.org/doi/10.5555/2401855.2401865
Kim BKim YHwang CYoo J(2007)A Mechanism of KEDB-Centric Fault Management to Optimize the Realization of ITIL Based ITSMProceedings of the 10th Asia-Pacific Network Operations and Management Symposium on Managing Next Generation Networks and Services10.1007/978-3-540-75476-3_8(72-81)Online publication date: 10-Oct-2007
https://dl.acm.org/doi/10.1007/978-3-540-75476-3_8
Jantti MEerola A(2006)A Conceptual Model of IT Service Problem Managementz2006 International Conference on Service Systems and Service Management10.1109/ICSSSM.2006.320564(798-803)Online publication date: Oct-2006
https://doi.org/10.1109/ICSSSM.2006.320564
Huang XZou SWang WCheng S(2006)Fault management for Internet Services: Modeling and Algorithms2006 IEEE International Conference on Communications10.1109/ICC.2006.254814(854-859)Online publication date: Jun-2006
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Yu MLi WChung L(2006)A practical scheme for MPLS fault monitoring and alarm correlation in backbone networksComputer Networks: The International Journal of Computer and Telecommunications Networking10.1016/j.comnet.2005.11.00650:16(3024-3042)Online publication date: 14-Nov-2006
https://dl.acm.org/doi/10.1016/j.comnet.2005.11.006
Hanemann ASchmitz DSailer M(2005)A Framework for Failure Impact Analysis and Recovery with Respect to Service Level AgreementsProceedings of the 2005 IEEE International Conference on Services Computing - Volume 0210.1109/SCC.2005.10(49-58)Online publication date: 11-Jul-2005
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