Factors that affect acceptance and use of information systems within the Maritime industry in developing countries: The case of Ghana
Journal of Systems and Information Technology
ISSN: 1328-7265
Article publication date: 9 January 2020
Issue publication date: 15 May 2020
Abstract
Purpose
Although information and communication technology has become a significant driver for organizational efficiency and effectiveness, there is inadequate empirical research on technology acceptance in the maritime industry especially in developing countries. Literature on how behavior and attitude influence technology acceptance is non-existent. This study therefore aims to augment existing literature on technology acceptance in developing countries with particular emphasis on the maritime industry.
Design/methodology/approach
The study extended the unified theory of acceptance and use of technology (UTAUT) model to investigate the factors that affect the acceptance and use of INTTRA: a multi-carrier booking and shipping system designed to facilitate ocean trade worldwide. Responses from 198 subjects, collected through a questionnaire, were analyzed using partial least square structural equation modeling.
Findings
The research model confirmed significant influences of performance expectancy, facilitating conditions, anxiety and attitude towards use on users’ intention to use INTTRA. In contrast, social influence, effort expectancy and self-efficacy did not significantly influence intention to use. Although these findings confirm some proposed relationships in the UTAUT model, it contradicted the cultural dimension argument that developing countries with higher degrees of femininity pay less attention to performance and high attention to social influence.
Research limitations/implications
The study contributes to knowledge in the area of information systems and technology acceptance in developing countries. Particularly, it seeks to expand literature on adoption within the maritime industry. The study is limited to the sample used for the study, as it used participants from only one country. However, the findings are not generalized for the entire maritime industry but rather Ghana.
Originality/value
The originality of the study is derived from the provision of literature on adoption within the maritime industry in developing countries. It also provided evidence that challenges existing knowledge on characteristics of countries that exhibits high level of femininity culture as proposed by Hofstede.
Keywords
Citation
Wiafe, I., Koranteng, F.N., Tettey, T., Kastriku, F.A. and Abdulai, J.-D. (2020), "Factors that affect acceptance and use of information systems within the Maritime industry in developing countries: The case of Ghana", Journal of Systems and Information Technology, Vol. 22 No. 1, pp. 21-45. https://doi.org/10.1108/JSIT-06-2018-0091
Publisher
:Emerald Publishing Limited
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