Assessement of features influencing the voting for opinions' helpfulness about services in Portuguese
Abstract
This paper presents the application of a methodology for evaluation of usefulness of opinions with the aim of identifying which characteristics have more influence on the amount of votes: basic utility (e.g. ratings about the product and/or service, date of publication), textual (e.g. size of words, paragraphs) and semantics (e.g., the meaning of the words of the text). The evaluation was performed in a database extracted from TripAdvisor with opinions about hotels written in Portuguese. Results show that users give more attention to recent opinions with higher scores for value and location of the hotel and with lowest scores for cleanliness and quality of rooms. Texts with small values for intelligibility (more difficult) receive more votes than texts with large values of intelligibility.
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- Fundacao de Amparo a Pesquisa do Estado de Goias: FAPEG
- SBC: Brazilian Computer Society
- Institute of Informatics/Federal University of Goias: INF/UFG
- Faculdades ALFA: Faculdades ALFA
- Global RH Solutions: Global RH Solutions
- Secretaria de Ciencia, Tecnologia e Inovacao do Estado de Goias: SECTEC-GO
- CAPES: Brazilian Higher Education Funding Council
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- SIGAPP: ACM Special Interest Group on Applied Computing
- SIGMIS: ACM Special Interest Group on Management Information Systems
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Brazilian Computer Society
Porto Alegre, Brazil
Publication History
Published: 26 May 2015
Accepted: 01 April 2015
Received: 01 February 2015
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SBSI '15
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- Fundacao de Amparo a Pesquisa do Estado de Goias
- SBC
- Institute of Informatics/Federal University of Goias
- Faculdades ALFA
- Global RH Solutions
- Secretaria de Ciencia, Tecnologia e Inovacao do Estado de Goias
- CAPES
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SBSI '15 Paper Acceptance Rate 101 of 313 submissions, 32%;
Overall Acceptance Rate 181 of 557 submissions, 32%
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