research-article

Telling calls: facilitating mobile phone conversation grounding and management

Authors:

Sukeshini A. Grandhi,

Richard Schuler,

Quentin (Gad) JonesAuthors Info & Claims

CHI '11: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

Pages 2153 - 2162

https://doi.org/10.1145/1978942.1979256

Published: 07 May 2011 Publication History

Abstract

Current cell phone designs are limited by the information a caller can provide to the receiver at the time of a call. As a result callers are handicapped in effectively negotiating interaction commitment from the receiver, and perhaps more importantly, receivers are unable to make informed call handling decisions. To examine the nature of this information gap we 1) developed Telling Calls, a mobile phone application which allows users to provide and receive information such as what the call is about and the circumstances of the caller under which it is being made, and 2) conducted a qualitative field study (36 users) and a quantitative field study (30 users) of Telling Calls use. Together these studies provide insights on how additional caller generated information shared at the time of call handling effectively improves the process of negotiating interaction commitment, and establishing common ground.

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Cited By

Yusoff NSalim S(2015)A systematic review of shared visualisation to achieve common groundJournal of Visual Languages & Computing10.1016/j.jvlc.2014.12.00328(83-99)Online publication date: Jun-2015
https://doi.org/10.1016/j.jvlc.2014.12.003
Inbar OJoost GHemmert FPorat TTractinsky N(2014)Tactful calling: investigating asymmetric social dilemmas in mobile communicationsBehaviour & Information Technology10.1080/0144929X.2014.92874333:12(1317-1332)Online publication date: 7-Jul-2014
https://doi.org/10.1080/0144929X.2014.928743

Index Terms

Telling calls: facilitating mobile phone conversation grounding and management
1. Human-centered computing
  1. Human computer interaction (HCI)

Index terms have been assigned to the content through auto-classification.

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Published In

cover image ACM Conferences

CHI '11: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

May 2011

3530 pages

ISBN:9781450302289

DOI:10.1145/1978942

General Chair:
Desney Tan
Microsoft Research
,
Program Chairs:
Geraldine Fitzpatrick
Vienna University of Technology
,
Carl Gutwin
University of Saskatchewan
,
Bo Begole
PARC
,
Wendy A. Kellogg
IBM Research

Copyright © 2011 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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New York, NY, United States

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Published: 07 May 2011

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CHI '11: CHI Conference on Human Factors in Computing Systems

May 7 - 12, 2011

BC, Vancouver, Canada

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CHI '11 Paper Acceptance Rate 410 of 1,532 submissions, 27%;

Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

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Cited By

Yusoff NSalim S(2015)A systematic review of shared visualisation to achieve common groundJournal of Visual Languages & Computing10.1016/j.jvlc.2014.12.00328(83-99)Online publication date: Jun-2015
https://doi.org/10.1016/j.jvlc.2014.12.003
Inbar OJoost GHemmert FPorat TTractinsky N(2014)Tactful calling: investigating asymmetric social dilemmas in mobile communicationsBehaviour & Information Technology10.1080/0144929X.2014.92874333:12(1317-1332)Online publication date: 7-Jul-2014
https://doi.org/10.1080/0144929X.2014.928743

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