Veterans Experience Office
Vision
To leverage customer experience (CX) data, tools, technology, and engagement to enable the Department of Veterans Affairs (VA) to be the leading customer experience organization in government, so service members, Veterans, their families, caregivers, and survivors choose VA.
Mission
The Veterans Experience Office (VEO) supports VA as the Secretary’s CX insight engine and shared service to partner with, support, and enable VA administrations and staff offices to provide the highest quality customer experience in the delivery of care, benefits, and memorial services to service members, Veterans, their families, caregivers, and survivors.
Additional Resources
Chief Veterans Experience Officer
Deputy Chief Veterans Experience Officer
![Jason Thomas, Chief of Staff Jason Thomas](https://department.va.gov/wp-content/uploads/2022/10/veo-jason-thomas.jpg?resize=240,300)
Jason Thomas
Chief of Staff
Office Contact Information
Our Directorates
![va-seal-263 Department of Veterans Affairs](https://department.va.gov/wp-content/uploads/2022/01/va-seal-263.png)
Vacant
Executive Director, Employee Experience and Organizational Management (EXOM)
Employee Experience and Organizational Management captures and analyzes the voices of employees, builds, and delivers tools and products for employees, and supports VEO daily operations
![veo-denise-kitts Denise Kitts](https://department.va.gov/wp-content/uploads/2023/01/veo-denise-kitts.jpg)
Denise Kitts
Executive Director, Enterprise Measurement and Design (EMD)
Enterprise Measurement and Design captures and analyzes the voices of Veterans, their families, caregivers, and survivors
![Nathan Sanfilippo, Executive Director, Multi-Channel Technology Nathan Sanfilippo, Executive Director, Multi-Channel Technology](https://department.va.gov/wp-content/uploads/2022/10/veo-nathan-sanfilippo.jpg)
Nathan Sanfilippo
Executive Director, Multi-Channel Technology (MCT)
Multi-Channel Technology delivers easy and effective Veteran experiences through all communications channels
![Jennifer Purdy, Executive Director Tools and Implementation Jennifer Purdy, Executive Director Tools and Implementation](https://department.va.gov/wp-content/uploads/2022/10/veo-jennifer-purdy.jpg)
Jennifer Purdy
Executive Director, CX Tools and Implementation (CX T&I)
Tools and Implementation builds and delivers Veteran experience tools and products for VA
![Jim Wartski, Executive Director, Veterans, Family, and Community Engagement (VFCE) Jim Wartski, Executive Director, Veterans, Family, and Community Engagement (VFCE)](https://department.va.gov/wp-content/uploads/2022/10/veo-jim-wartski.jpg)
Jim Wartski
Executive Director, Veterans, Family, and Community Engagement (VFCE)
Veterans, Family, and Community Engagement supports Veterans, families, caregivers, and survivors through Veterans Experience Action Centers (VEAC)