CX Titans: Samsung & Apple’s Rivalry and Collaboration for Excellence https://lnkd.in/dH3sEFuZ A Tale of Two Innovation Giants 1️⃣Their rivalry is well-known, but they have a mutual respect that drives them to push each other toward greater innovation. 2️⃣ Both companies have adopted some of each other's best practices secretly, influencing their respective product strategies. 3️⃣ They often end up working with the same suppliers, creating an unintended collaboration in the supply chain. 4️⃣ Despite fierce competition, they have quietly shared insights on emerging technologies at industry conferences. 5️⃣ Their products have more similarities than the public realizes, with subtle cross-pollination of ideas. #cx #CustomerExperience #collaboration #InnovationRevealed #apple #Samsung
European Customer Experience Organization (ECXO)
Branchenverbände
Munich, Bavaria 6.486 Follower:innen
The European Customer Experience Organization is an open-access CX Professional Business Network.
Info
The European Customer Experience Organization is an open-access CX Professional Business Network. We continuously evolve with CX by empowering leaders, people, and organizations to collaborate, discuss, generate brand awareness, learn, and grow. Become a member: https://ecxo.org Our mission is to educate European professionals, corporations, executives, practitioners, designers, entrepreneurs and beyond about CX and related topics. We provide: - Events - Training* - Certifications* - Discussion forums - Executive advisory services - Promoting partners, associated brands, and sponsors We are open for your ideas to collaborate, research and synchronize with media partners. Please share your thoughts with us: https://ecxo.org/contact/ Let's evolve with CX – Together. Become a member: https://ecxo.org/individuals/ Subscribe to our email list for more news or follow us on LinkedIn. We look forward to seeing you on board. https://ecxo.org/ *We are preparing the best certificate for your company and professionals
- Website
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https://ecxo.org/individuals/
Externer Link zu European Customer Experience Organization (ECXO)
- Branche
- Branchenverbände
- Größe
- 11–50 Beschäftigte
- Hauptsitz
- Munich, Bavaria
- Art
- Nonprofit
- Gegründet
- 2021
- Spezialgebiete
- Customer experience, Experience Design , Culture Transformation , Change and Adaptability, Customer Experience Culture Transformation, Customer Experience Education , Design Thinking , Agile , Product and Services Design, CXtransformation, Adoption, Technology, Innovation, digital experience, journey orchestration, technology, corporate education, CX, CMO, Employee experience, journey mapping, CCO und sentiment analyses
Orte
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Primär
Wegbeschreibung
Munich, Bavaria , DE
Beschäftigte von European Customer Experience Organization (ECXO)
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Eirik V Johnsen
Pragmatic Visionary at Kvesst as, a Norwegian consultancy specialising in developing future strategies with the customer at the heart of the strategy
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Vladimir Dimitroff
Experienced senior executive and management consultant
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Thomas Karlsson
Senior Advisor Customer Experience på SAS | Brand Ambassador ECXO
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Vincent Placer
CEO @Teletech | Ambassador @ECXO.org | Expert @Markopolo
Updates
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Stoicism in Customer Experience? Yep, It Works. By João Pereira https://lnkd.in/d-bqpXfC #cx #CX , #H2H , #Stoicism , #ProfessionalDevelopment
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Maximizing Business Outcomes by Integrating Customer Success and Experience Metrics https://lnkd.in/d9nvagQa What if the secret to growing your revenue lies in understanding how your customers feel as much as what they do? In my latest article, I explore how combining Customer Success (CS) and Customer Experience (CX) metrics can unlock new growth opportunities and enhance customer adoption and loyalty. Here are 5 key takeaways you’ll learn: 1️⃣ How CS and CX metrics complement each other to offer a 360° view of the customer. 2️⃣ Strategies for reducing churn by blending Customer Health Score and Satisfaction metrics. 3️⃣ Boosting product adoption through Customer Effort Score and key feature usability. 4️⃣ Driving revenue growth with combined metrics to identify upsell and cross-sell opportunities. 5️⃣ Personalizing customer experiences using data to foster long-term success and loyalty. Check out the full article for a deeper dive! 🚀 https://lnkd.in/d9nvagQa #metrics #CustomerSuccess #CustomerExperience #cx
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The Hidden Flaws of NPS: Why Better New Alternatives Are Emerging for Your Business - https://lnkd.in/dKe5NYEs #cx #customerexperience #NPS
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Crafting Excellence: Cascading Customer Experience Strategies Worldwide https://lnkd.in/dQTUbepX via CUSTOMERTHINK CORPORATION #cx
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ECXO.org Summer Time Articles: To deliver a better Customer Experience, stop reading this article and go to sleep! by João Pereira https://lnkd.in/dwVrJk2p via @EuropeanCXOrg #cx #customerexperience #ecxo
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Your CX Strategy Is Broken. Here’s How Experimentation Fixes It https://lnkd.in/dPV-Zz5C #cx #customerexperience #experimentation #cxo
Experiment or Fail: The Brutal Truth About Effective CX Strategies
cmswire.com
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Customer Experience Experimentation: Your Final Frontier https://lnkd.in/dgdJm7ed via European Customer Experience Organization (ECXO) #cx #CustomerExperience #Experimentation #ecxo
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Rivalry and Collaboration: How the Titans Samsung & Apple Set the New CX Standard of Excellence https://lnkd.in/dcQ9kdgb #cx #custexp #customerexperience #innovation
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MarTech-Driven: Navigating the Future of Customer Experience https://lnkd.in/dyn7enNh via @EuropeanCXOrg #cx #custexp #ecxo #customerexperience
MarTech-Driven Transformation: Navigating the Future of Customer Experience
https://ecxo.org