Frizz and BG bring AI to life at Bosch and inspire digital change! 🤖🐝 Frizz, Bosch's AI ambassador, has driven digital transformation with over 220,000 messages and an average conversation length of nine minutes. Frizz's impact earned Bosch the Most Unique Use Case award at the Cognigy Awards 2024. His colleague BG supports 10,000 editors across Bosch's vast intranet, making information accessible and training enjoyable and facilitating over one million conversations in a single year! Find out more: https://hubs.la/Q02H6JV40 #Cognigy #CognigyAI #ConversationalAI #AI #DigitalTransformation #Bosch #Chatbots #CustomerService
Cognigy
Softwareentwicklung
Düsseldorf, North Rhine-Westphalia 22.840 Follower:innen
We are revolutionizing the customer service industry, creating AI Agents for Your Business
Info
Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI Agent platform for voice and chat in the industry. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver exceptional service that is instant, personalized, in any language, and on any channel. By perfectly combining Generative and Conversational AI to create AI Agents, Cognigy is shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time. Built on the foundation of the world’s leading Conversational AI platform, Cognigy.AI offers next-gen customer service with a suite of turnkey solutions including Voice AI Agents, Digital Chat AI Agents, and Agent Copilot. Coming equipped with dozens of pretrained skills, the platform works seamlessly with existing enterprise systems and learns from your agents, giving them superpowers. Over 1000 brands worldwide trust Cognigy and its vast partner network to create AI customer service agents for their business. Cognigy's impressive worldwide customer portfolio includes Bosch, Frontier Airlines, Lufthansa Group, Mercedes-Benz, and Toyota. For more information and to see a demo visit: www.cognigy.com We are hiring: https://careers.cognigy.com/ Visit our blog: https://www.cognigy.com/blog Meet our customers: https://www.cognigy.com/customer-success-stories https://www.cognigy.com/legal-notice/
- Website
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https://www.cognigy.com
Externer Link zu Cognigy
- Branche
- Softwareentwicklung
- Größe
- 51–200 Beschäftigte
- Hauptsitz
- Düsseldorf, North Rhine-Westphalia
- Art
- Privatunternehmen
- Gegründet
- 2016
- Spezialgebiete
- natural language processing, Enterprise artificial intelligence, machine learning, multi channel AI, Enterprise Software, chatbot, process automation, automation, IVR, chat, live chat, agent handover, graphical flow editor, alexa, messenger, customer service, enterprise software, NLU, NLP, virtual assistants, artificial intelligence, customer experience, customer service automation, innovation, AI, conversational ai, digital transformation, omnichannel, multi-lingual, CX, virtual agent, Contact Center, Agent Assist und conversational ai platform
Orte
Beschäftigte von Cognigy
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Barend Jungerius 🤖
Freelance Conversational AI Design // AI Training // Generative AI // Prompt Design // Conversational Analytics // Cognigy // Power BI || Beers &…
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Olaf Gerbig
Enabling the best customer service with Cognigy AI Customer Center
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Bjarne Hansen
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Joe Havlik
Vice President - North America GTM - Helping customers deploy Automation Platforms & AI-powered Virtual Agents
Updates
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This passenger experienced a seamless rebooking process via the Lufthansa app, using Cognigy's AI Agent, powered by Conversational and Generative AI. Within minutes, they received a new ticket without any need for human assistance or stress. ✨✈️ Thank you for sharing your experience, Patrick Turchi. This perfectly illustrates how leveraging AI can significantly enhance the customer experience, making travel smoother and more efficient. We’re proud to support Lufthansa in delivering exceptional service through innovative AI technology. 🌟 #CustomerExperience #GenerativeAI #CognigyAI #Lufthansa #TravelInnovation
Last week, while traveling back to Milan from Prague, my connecting flight was canceled. I received the notification from the Lufthansa app while boarding my first flight (and actually even before thanks to Maria Grazia Mellerio!). In other circumstances, this would have been a stressful situation: but this time, using the app, I accessed the chat feature, which proposed several alternative flight combinations. I selected my preferred option, and the chat issued a new ticket for me, allowing me to complete the check-in process seamlessly. The entire process took about five minutes, without needing any human assistance at the airport or waiting in line at the assistance desk. It was completely stress-free! This experience shows how generative AI, if properly and adequately leveraged, can truly enhance the client experience ✈️
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Out now: Season 3, episode 2 of Cognigy’s CX Disruptors Series - the AI Impact series! This week we're continuing the discussion with Phillip Dougherty, AI Product Manager at Lippert. Join us as we dive deep into how AI is revolutionizing customer service. Discover how instant access to information enhances customer experiences, the challenges AI helps to solve, and the importance of training customers to use AI effectively. Key Highlights: ⚡ Instant access to information without waiting 🤖 AI's impact on solving volume challenges 💬 New dynamics in customer interactions through AI channels 🎓 The critical role of effective AI customer training Subscribe to the series for more videos here: https://hubs.la/Q02GW0kT0 Join the conversation on the future of contact centers! Share your thoughts on balancing tech and human touch in the comments below! 👇 #CXDisruptors #CustomerExperience #Cognigy #AI #CAI #CX #GenerativeAI
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Earlier this month, we hosted the Cognigy.AI Q2 Tech Update webinar, introducing our new Advanced Parser for content extraction in Knowledge AI. Using OCR and vision models, it enables seamless ingestion and processing of diverse file formats from .pdf and .pptx to .jpg, .png, and more! ✨📊 Learn how this feature can revolutionize knowledge management in customer service. Find out more in our recent product blog here: https://hubs.la/Q02GLSp60 #Cognigy #CustomerService #AI #SemanticExtraction #KnowledgeAI #CX
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🔑 Access this complimentary Gartner® report "Innovation Insight: Generative AI Chatbot to Improve CX and Agent Productivity" now! According to Gartner®, "by 2026, 50% of customer service and support organizations will implement GenAI-driven virtual assistants for agent assistance/customer-facing tasks." To stay ahead, customer service leaders must leverage Generative AI to enhance their Conversational AI platforms. Download the report today 📥: https://hubs.la/Q02GyS3p0 P.S. This report is available for a limited time, so don't miss out! ⏳ #AI #GenerativeAI #CustomerService #Innovation #Gartner #ConversationalAI #CX
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Cognigy.AI v4.80 has just been released and it's packed with exciting new features. One key highlight is: 🔧 Enhanced Collaboration: With the new Save Flow as Image feature, you can now easily share high-resolution visuals of your Flows with your team. This makes it simpler for contact center managers, customer service agents, and IT developers to review and collaborate, ensuring your AI projects align with business goals and customer needs. Other enhancements include Silence Overlay to combat voice latency and image file support in Knowledge AI. Find out more in our latest blog post: https://hubs.la/Q02GngTc0 #AI #Cognigy #CustomerService #Technology #AIChatbots #ConversationalAI
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☀️ Summer is here, and while we all love traveling and soaking up the sun, AI Agents are supporting operations to keep up with the season's demands. 🌴 Frontier Airlines talks about how asynchronous chat allows the support agents to handle multiple conversations simultaneously, supported by their AI colleagues leading to increased efficiency and significant cost savings. 💼📈 "Cognigy's AI Agent has exceeded our expectations, taking the lead in our customer communication. It manages multiple chat conversations at once, allowing us to handle the challenges of annual growth and operational fluctuations with ease.” 📊🚀" says Leonardo Declich, Director of CX Transformation at Frontier Airlines Read the full story of how an AI Agent is transforming customer experiences at Frontier Airlines here: https://hubs.la/Q02GdFnZ0 #CX #Efficiency #Conversational AI #BusinessGrowth #travel #airlines
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Have you watched our latest Cognigy.AI Tech Update Webinar yet? During the webinar, we presented one of our newest features included in the release of Cognigy.AI v4.79: 🎧 Atmosphere Sounds: This feature allows you to enhance the conversational experience by incorporating background sounds such as an office ambiance to simulate real-life scenarios. It's basically as if your AI agent is sitting in a contact center. Dive into the full details in our latest blog post here: https://hubs.ly/Q02G92Y20 Interested in watching the full Cognigy.AI recap for Q2 2024? Find the link to the webinar recording in the comments below. 👇 #AI #VUX #CustomerExperience #Cognigy #AI #TechUpdate #Webinar
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📣 Cognigy's CX Disruptors is back with Season 3: Impact Series. This season, we'll hear insights from our customers about how implementing Conversational AI has impacted their customer and agent experiences. First up, we have Lippert, a leading supplier of components to the Caravanning, Marine, and Rail industries. Phillip Dougherty, AI Product Manager at Lippert, shared how they have automated tasks like part price, availability, and order status inquiries, reducing costs and improving efficiency. Implemented as a 24/7 solution, Lipperts AI Agents allow customers to get the information they need without waiting on the phone, significantly shortening interaction times and cutting costs by about 80%. Subscribe to the series for more videos here: https://hubs.la/Q02G0dBG0 Join the conversation on the future of contact centers! Share your thoughts on balancing tech and human touch in the comments below! 👇 #CXDisruptors #CustomerExperience #Cognigy #AI #CAI #CX #GenerativeAI
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Our CEO & Co-founder, Philipp Heltewig, recently sat down with CX Today’s Susie Harrison to share our vision for the future of AI in the workforce, following our successful Series C funding round! In this exclusive interview, they dive into: - Cognigy's Series C funding round process and its impact on our growth - Our strategic plans for investment, focusing on R&D and expanding our feature set - The transformative role of AI in enhancing interactions within the contact center - Emerging trends for generative AI in the contact center industry Don't miss out on this insightful conversation! Watch the full interview here: https://hubs.la/Q02F_2zx0 #AI #CX #CXNews #Cognigy #CAI #ConversationalAI #Interview