""We Will Be Right with You": Managing Customer Expectations with Vague ..."

Gad Allon, Achal Bassamboo, Itai Gurvich (2011)

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DOI: 10.1287/OPRE.1110.0976

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type: Journal Article

metadata version: 2024-05-07

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Gad Allon, Achal Bassamboo, Itai Gurvich:
"We Will Be Right with You": Managing Customer Expectations with Vague Promises and Cheap Talk. Oper. Res. 59(6): 1382-1394 (2011)

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