"Detecting Customer Complaint Escalation with Recurrent Neural Networks and ..."

Wei Yang et al. (2019)

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DOI: 10.18653/V1/N19-2008

access: open

type: Conference or Workshop Paper

metadata version: 2024-08-02

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Wei Yang, Luchen Tan, Chunwei Lu, Anqi Cui, Han Li, Xi Chen, Kun Xiong, Muzi Wang, Ming Li, Jian Pei, Jimmy Lin:
Detecting Customer Complaint Escalation with Recurrent Neural Networks and Manually-Engineered Features. NAACL-HLT (2) 2019: 56-63

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