"Customer Experience Modeling: Designing Interactions for Service Systems."

Jorge Grenha Teixeira et al. (2011)

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DOI: 10.1007/978-3-642-23768-3_11

access: open

type: Conference or Workshop Paper

metadata version: 2019-06-02

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Jorge Grenha Teixeira, Lia Patrício, Nuno Jardim Nunes, Leonel Nóbrega:
Customer Experience Modeling: Designing Interactions for Service Systems. INTERACT (4) 2011: 136-143

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