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"Studying Reactive, Risky, Complex, Long-Spanning, and Collaborative Work: ..."
Eser Kandogan et al. (2009)
- Eser Kandogan, Eben M. Haber, John H. Bailey, Paul P. Maglio:
Studying Reactive, Risky, Complex, Long-Spanning, and Collaborative Work: The Case of IT Service Delivery. HCI (4) 2009: 504-513
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