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"Keep Your Contact Center in North America Without Breaking the Bank"

North American contact centers vary wildly in their costs and in their quality -- how do you find what works best for you?

A quick trip down memory lane reminds us that the 1990s saw a massive rise in the practice of offshoring call centers. With the convergence of economic factors and technological advancement, it was seen as the cheap alternative for companies who required basic customer support solutions.

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