Our Purpose

Paving the path to a vibrant future for customers, businesses and communities

At CRC, we are a principles based organisation that aims to achieve both fairness for customers and efficiency for our clients. We are committed to efficient and effective customer remediation, helping our clients restore customer trust.

We focus on:

Best Practice

Promoting industry best practice in customer remediation.

EMPOWERMENT

Empowering our clients to proactively identify and remediate customer harm.

Support

Support our clients to develop and implement best-in-class customer remediation programs that are fair and timely.

Communication

Enable our clients to confidently and effectively communicate with customers regarding remediation matters.

CONTINUOUS IMPROVEMENT

Continuously improve our knowledge and expertise in customer remediation to ensure that we are best placed to support our clients and customers.

CONFIDENCE

Provide clients with the knowledge they require to ensure compliance with regulatory guides, enabling them to confidently focus on delivering quality outcomes.