Strategic Account Manager
Customer Success
Account Management
Austin, TX
Remote
Why join us
TRACTIAN is transforming the industrial world by empowering frontline maintenance workers to achieve more. We’ve fused cutting-edge hardware with innovative software into one powerful platform, disrupting legacy systems and delivering smarter, faster solutions for our clients.
At TRACTIAN, you'll break boundaries, question convention, and collaborate with top talent to drive real change. As a part of our growth-stage startup, you’ll work alongside the founders, shaping the vision, products, and experiences that will define the future of industrial tech.
Customer at TRACTIAN
The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we ensure our Enterprise clients achieve unparalleled success with Tractian solutions. As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long-term partnerships, and drives world-class net revenue retention. At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers.
What you'll do
As an Strategic Account Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring customer satisfaction and expansion by driving maintenance operational excellence and enhancing their reliability programs.
Responsibilities
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Strategically manage key accounts to maximize revenue growth and client retention
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Identify upselling and cross-selling opportunities within existing accounts.
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Develop and maintain strong, long-lasting client relationships, including by accomplishing on-site visit to customers plants.
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Collaborate with customer and technical teams to align solutions with client needs.
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Perform various methods of prospecting Outbound/Cold Call approach o expand into new facilities of existing customers
Requirements
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Bachelor’s degree in Engineering or proven track record of selling into the Manufacturing sector,
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5+ years of experience in Enterprise Account Management, with a proven track record in revenue growth.
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Experience in implementing technical projects in the manufacturing sector
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Strong understanding of B2B account management and sales strategies.
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Proficiency in using HubSpot CRM for account analysis and opportunity management.
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Excellent interpersonal and negotiation skills.
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Strategic thinking with a focus on revenue growth and market expansion.
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Ability to manage multiple accounts while maintaining attention to detail.
Bonus Points
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Experience in software-as-a-service sales.
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Experience within the Maintenance or Automation sector
COMPENSATION
• Competitive Salary
• Premium Medical, Dental, and Vision Coverage
• Paid Time Off (PTO): 15 Days, plus 11 paid holidays
• 401(k) Retirement Plan, 1% match
• Language Learning Opportunities - Take advantage of optional, fully funded Spanish or Portuguese courses to enhance your skills and global reach.
• Birthday Time Off - Celebrate your birthday with a paid day off during your birthday week.
• Gympass Membership - Access a wide range of gyms and training programs.
• Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities.
• Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.
If you want to build a ship, don't organize people to collect wood, assign them tasks, and give orders. Instead, teach them to long for the vast and endless sea.
Antoine Saint-Exupery