PRIVACY POLICY

Last modified: July 12, 2024

Canner, Inc. (“Canner” or the “Company”) is committed to help protect the privacy of individuals (“Visitors”) who visit Canner’s web sites (“Sites”) and individuals and companies (“Customers”) that register to use or purchase our software or services (collectively “Products”). This Privacy Policy (the “Policy”) describes Canner’s commitment to protect your information and, specifically, explains Canner’s privacy practices in relation to the use of Sites and the data collection and use practices for the information and/or reports that will be sent to, or collected by, Canner as a result of your use of the Products. Further, we respect your privacy and we are committed to protecting your personal data in line with the General Data Protection Regulation – Regulation (EU) 2016/679 (GDPR). This Policy will inform you as to how we will look after your personal data when you interact with us, including visiting our Sites or using our Products. It also tells you about your rights in relation to your personal data.

What Is Personal Data And Who Is Responsible For Looking After My Personal Data?

Personal data is any information about an identifiable individual. Canner is responsible for personal data which we collect from you. Ensuring that only the necessary Personal Data is process as needed. Subject to the applicable law, we may disclose your Personal Data to the following recipient(s) on a need-to-know basis:

• Authorized persons working for on or behalf of Canner, including our contractors, service providers, adviser providing the variety of products and services we need (compliance, security, and training services);
• Other authorized third parties in connection with any merger, reorganization, sale of Canner assets, or a financing or acquisition of our business by another company;
• Governmental, judicial or public authorities, including to meet national security or law enforcement requirements, to comply with applicable laws and regulations, and pursuant to legal and equitable actions.

How Long Will We Keep And Secure Your Personal Data For?

We collect your personal data in the United States and will retain it only as long as necessary to fulfill the purposes for which it was collected. This includes satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider:

• The amount, nature, and sensitivity of the personal data.
• The potential risk of harm from unauthorized use or disclosure.
• The purpose of which we process your personal data and whether we can achieve those purposes through other means.
• The applicable legal requirements.

In some circumstances, you can ask us to delete your data; see “Your Choices” section below for further information. Additionally, we may anonymize your personal data (so it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Collection and Use of Information for Visitors to Canner’s Sites

Canner may collect certain information from visitors to the Sites as described below. Canner uses information it collects for various purposes, which may include registration of its customers, authentication, fulfillment of your requests for products and Products, to collect payment, and to communicate with you regarding Canner Products.

• Registration Information: Canner collects personal information you knowingly choose to submit to us at any time, as provided in the "Registration Data" section below, manage each user’s account and to facilitate our compliance with applicable regulatory requirements.
• Geolocation and Non-Personally Identifiable Information: Canner also collects non-personally identifiable information such as geolocation data and aggregate user data. While IP addresses are often treated as non-personally identifiable, under certain circumstances they can be used to identify individuals, particularly when combined with other information. For this reason, Canner records IP addresses for security, monitoring, and to enhance the overall experience on our Sites.
• Cookies: A “cookie” is a small data file that can be placed on your hard drive when you visit certain Internet sites. Canner uses cookies to collect, store, and sometimes track information for statistical purposes, to operate and improve the products and services we provide, to manage our network, to authenticate you when you use the Site and to remember your preferences and registration information.
• Log Files/Browser Information: Every time you visit an Internet location page on the Internet, your Web browser sends information to the Sites you are visiting. Canner servers automatically collect and store this information. We may associate this information with your personal information to resolve technical issues and promote security and prevent misuses of our products.

Collection and Use of Information for Customers of Canner's Products

When you use the Products, basic information about how you use the Products, which may include compliance with use limitations, is collected and sent to Canner on a periodic basis. In addition to ensuring compliance with license restrictions, this information will help us improve the features our customers use most often and to create solutions to common problems. Information that Canner may gather includes, but is not limited to, the following: API calls, web traffic, page views, source and target IP addresses, amount of data moved, bandwidth usage, storage usage. Canner may gather additional information, and you can always check this Policy, as may be updated from time to time, in order to determine what information is currently gathered by Canner.

• If you use the Products, we collect information and data related to your use of the Products, the operation and effects of the Products, as well as system, software and other data information about your computer or system.
• We may collect and temporarily cache and store information relating to end users as necessary to provide the Products. We will store any such information only to the extent and for the time necessary to provide the Products.
• From time to time, we may partner with other companies to jointly offer products or Products. If you purchase or specifically express interest in a jointly-offered product or service, we may share personal data collected in connection with your purchase or expression of interest with our joint promotion partner(s). However, we do not control our business partners’ use of personal data, and their use of the information will be in accordance with their own privacy policies. If you do not wish for your information to be shared in this manner, do not purchase or specifically express interest in a jointly offered product or service.

If you do not wish Canner to gather the information through the functionality of the Products, you must not install and/or otherwise use the Products.

Registration Data

If you choose to register for a web event sponsored by Canner or to access information about concerning Canner’s products, services, user groups and business, you may need to provide certain details such as your name, company name, phone number, email address, and other relevant information.

This “Registration data” is used by Canner to:

• Contact you whenever necessary.
• Respond to your inquiries
• Verify your registration for events
• Provide information according to your preferences.
• Send you updates about Canner’s products, services, and business partners.

You can opt-out of receiving communications from Canner at any time. Additionally, you can update your Registration Data by contacting Canner, as provided in the "For More Information" section below.

Lawful Grounds For Using Your Personal Data

There are various lawful grounds on which we use your personal data including the following legitimate interests:

• To understanding how our customers use our Products.
• To keeping our records up to date.
• To enable access and use of our products and sites.
• To develop and improve our Products and to grow our business.
• For billing purposes of products and services.
• User generated content (e.g. queries) are used to provide product services and to integrate with third-party services like Large Language models and chat platforms
• To send administrative information to you
• For technical support and deal with your request and enquires.
• To inform our marketing strategy including to define customers for our Products.

Your use of the Products may result in the generation of reports for Canner regarding certain aspects of Products usage. Reports generally include information about:

• Configuration, such as how many processors are in your computer, what kinds of virtual machines you use, and which operating systems you install in them.
• Amount of data and names and numbers of files, tables, directories, buckets transported, time elapsed, bandwidth consumed for data movement jobs.
• Compliance with applicable use limitations.
• Performance and reliability, such as how quickly a program responds when you click a button, how many problems you experience with a program or a device, and how quickly information is sent or received over a network connection.
• Product and Service use, such as the features and resources that you use the most often.

In addition, standard computer information contained in the reports typically includes certain information about your computer software and hardware, such as your IP address, operating system version, web browser version, your hardware ID (which indicates the device manufacturer, device name, and version), and your regional and language settings.

This information may be sent to Canner when you are connected to the Internet and will identify you based on the information you submit when you are using the Products. Canner may use the information to improve its software and identify trends and usage patterns.

Surveys and Social Media

If you have opted to participate, we may occasionally request information through surveys or similar methods. Participation is entirely voluntary, and you can decide whether to disclose this information. Information requested may include contact information (name, email and shipping address), and demographic information (zip code, age). If you provide personal information about somebody else, such as a spouse or work colleague, we will assume that you have their permission to do so. Survey information may be used to monitor or improve the use and satisfaction of the Sites or our products and Products.

Our Sites may also use social media features, such as the Facebook ‘like’ button. These features may collect your IP address and which page you are visiting and may set a cookie to enable the feature to function properly. You may be given the option to post information about your activities on our Sites to a profile page of yours that is provided by a third party social media network in order to share with others within your network. Social media features are either hosted by a third party or hosted directly on our Sites. Your interactions with these features are governed by the privacy policy of the company providing the relevant social media features.

Public Forums

We may provide bulletin boards, blogs, or chat rooms on our Sites. Any personal information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit in these forums.

Data Sharing with Third Parties

Vendors and Service Providers: To assist us in meeting our business operations needs and to perform certain services and functions, we may share personal data with vendors and service providers we engage to perform tasks on our behalf. These tasks may include delivering our services, billing our customers, processing analytics, authentication, and handling support tickets.

Pursuant to our instructions, these parties will access, process, or store personal data in the course of performing their duties to us. We take commercially reasonable steps to ensure our service providers adhere to the security standards we apply to your personal data and anonymize your personal data whenever possible.

AI Technologies: Certain features and functionalities of the product may be facilitated or powered by AI technologies (Generative AI, Large Language Models (LLM), etc.). We will not use and not authorize any of our third-party service providers to use your Personal Data to train any LLM or other AI models unless we have explicitly obtained your prior consent, or you have expressly opted into our use of your personal data for such purposes.

For more details, including a complete list of sub-processors and links to their privacy policies, please refer to the "Links to Our Partners' Privacy Policies" section.

Google API: The use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements.

Our products utilize Google APIs to integrate with G Suite applications. We transparently request your explicit permission to access specific data, such as email address for authentication and spreadsheet content, solely to perform the intended functions of the add-on. We adhere to the principles of least privilege requesting, only the minimum permissions essential for our products' functionalities.

For example, importing into Google Sheet data generated from Canner’s products, or to display and run our product’s web content within pop-ups and sidebars inside Google applications.

International Transfers

We are an entity which is based in the United States of America, and we may utilize service providers that are based outside of the European Economic Area (EEA). This means that your personal data may be transferred outside of the EEA. Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
• Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. Please contact us at [email protected] if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

Information Security

Canner is committed to protecting the security of the information we collect from you. We use a variety of industry standard security technologies and procedures to help protect the Sites and Products and your information from unauthorized access, use, or disclosure. We implement appropriate measures and processes, such as using encryption when transmitting certain sensitive information, to help us to keep your information secure and to maintain its quality. We regularly review our security and related policies to adapt the technology as new threats evolve and monitor our systems to help ensure the highest level of availability. If you have any questions about the security of our Sites or Products, you can contact us at [email protected].

We restrict access to your information in our possession to those of our employees who need access to perform their job functions, such as our customer service personnel and technical staff, but only if they are required to comply with this Policy.

Your Choices – Your Right To Opt Out, Access, Change or Delete Your Personal Information

You can opt-out of any disclosures by Canner of your personal information in accordance with this Policy. Our opt-out procedure is simple and straightforward. In order to opt-out, please contact us by email or mail as per the For "More Information section" below and inform us that you are electing to opt out of any and all disclosures of your personal information by Canner. We will promptly honor and confirm your request by email or mail. You also have the right to know what personal information about you is included in our databases and to ensure that such information is accurate and relevant for the purposes for which Canner collected it. You may access, edit or delete your personal information by contacting Canner by mail or email as per the For More Information section below. In making modifications to your personal information in Canner’s possession, you must provide only truthful, complete, and accurate information. Canner will endeavor to respond in a timely manner to all reasonable written or email requests to view, modify, or delete your personal information, but in no event will our initial response take longer than thirty (30) days. We reserve the right to verify the identity of anyone requesting access to personal information pursuant to this Policy. We may also contact you to ask you for further information in relation to your request to speed up our response. Canner will track each of the following and will provide notice to you when either of the following circumstances arises: (a) legally binding request for disclosure of your personal information by a law enforcement authority, unless notice to you is prohibited by law or regulation; or (b) requests received from you for your own information.

Your Rights

In addition to those rights specified under “Your Choices” above, under certain circumstances, you have rights under data protection laws in relation to your personal data. We have explained your rights below; if you wish to exercise any of your rights, please contact us at [email protected]. You have the right to:

• Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
• Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
• Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
• Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
• Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you do not want to receive promotional or other e-mail from us, you can remove yourself from our mailing lists.

No Fee Usually Required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

Your Right To Make A Complaint And How To Contact Us

Your privacy is very important to us. You have the right to make a complaint at any time to the supervisory authority for data protection issues in your country. We would, however, appreciate the chance to deal with your concerns so if you have any questions or concerns regarding our privacy policy please contact us at [email protected].

Links

We may provide links to other third party web sites. Canner is not responsible for the privacy policies and/or practices of any other third party or any service or product they may provide. We advise you to read the privacy policies of those websites thoroughly so that you are aware of the manner in which those websites will use your personal data.

Email

Users who no longer wish to receive Canner email updates or notifications please contact Canner at [email protected].

Changes to this Statement

Canner may occasionally update this Privacy Policy. When we do, we will also revise the date in the top section of the privacy statement to indicate when last updated. We will post any privacy policy changes on this page. We encourage you to periodically review this Policy to stay informed about how we are helping to protect the information we collect, and we will always allow you to choose whether your personal information should be deleted, removed, altered or used in a different manner.

Acceptance of Privacy Policy

By using the Sites and the Products, you consent to the collection, use and storage of your information by us in the manner described in this Policy. We reserve the right to make changes to this Policy at any time. If we decide to change our Policy, we will post those changes on our Sites or through our Products so our users are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If you do not agree with this Policy, please do not use the Sites or the Products. Your continued use of the Sites and/or Products following posting of changes to these terms will mean you accept those changes.

Children’s Privacy

Canner products and services are not intended for or targeted at children under 18, and we do not knowingly or intentionally collect Personal Data about children under 18.  In the event we learn that we have collected personal data from a child under age 13, we will terminate the any account and communications, and delete such information. If you believe we have collected Personal Data about a child, please contact us at [email protected] so that we may delete the information.

For More Information

Canner welcomes your comments regarding this Policy. If you believe that Canner has not adhered to this Policy, please contact us by e-mail or postal mail, and we will use commercially reasonable efforts to promptly determine and remedy the problem.

Canner, Inc.

7F - 2, No. 33, Section 1, Minsheng Road, Banqiao District, New Taipei City, 22069

Send email to: [email protected]