We are IntouchCX, where innovation meets industry, where dreamers meet doers, and where scale meets soul. We are revolutionizing the global customer experience across all industries, delivering value-driven CX management, digital engagement, and AI and automation solutions to the world’s best-known brands. We are partners in long-term growth, helping to scale and optimize our partners’ CX through our data-driven and brand-specific approach. We immerse ourselves in their worlds with curiosity, creativity, and innovation to deliver exceptional results. By providing actionable insights, we drive team performance and ROI alignment to meet our partners’ strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with their organizations. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
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“Education is the most powerful weapon which you can use to change the world.” - Nelson Mandela Today our IntouchCX leadership team hosted our Back To School event. We provided our team members who are parents and those who were students with book bags, lunch bags, books, stationery and other items. #IntouchCX #employeeengagment
Deliver fast, effective, and personalized experiences. IntouchAI assists agents with immediate guidance to streamline workflows and enhance quality. With AI and automation handling routine tasks, agents can focus on complex issues, while quick access to customer information enables faster resolutions. Optimize real-time interactions with IntouchAI, where AI meets CX. Learn more: https://lnkd.in/e7AHpDj6
The adage “first impressions last” holds particularly true in customer service. That first impression happens in the pre-contact phase. Pre-contact CX refers to the entirety of a customer’s experience with your company before they directly engage with a customer support agent. This phase includes interactions with websites, mobile apps, chatbots, and more. The quality of these interactions can significantly influence the overall perception of your brand and determine the efficiency of subsequent support processes. In our latest blog, we explore the significance of Pre-Contact CX, why it matters, and how leveraging AI and automation can help your business thrive in a competitive landscape. Dive in to discover how to elevate your customer experience from the very first touchpoint. 💡
Last week, we took a major step forward with the launch of our Power Path Pioneers program at our Philippines campus! 🚀🎉 This initiative is all about empowering our team to pursue their career dreams through personalized growth plans and advancement opportunities. The future is bright, and we're ready to embrace it together. Check out the highlights and see how we’re paving the way for leadership and success!
Building brand loyalty goes beyond just offering a great product. It's about truly understanding your customer's journey. From that initial interaction to the long-term relationship, every stage presents an opportunity to elevate the customer experience and foster loyalty. In our latest blog, we take a deep dive into the customer life cycle, covering everything from acquisition to upselling. Discover effective strategies to keep customers engaged and coming back for more below. 💡
Retail and e-commerce companies understand the struggle all too well: as major sales events approach, the influx of customer interactions creates a significant challenge in handling the increased workload. The conventional hiring and training processes often result in inefficiencies and higher costs. In a recent case study involving a leading beauty brand, we were able to expedite email handling and enhance productivity even before agents engaged with customers, all through the strategic use of AI and Automation. Want to read more about this success story? Download our case study today👇 https://lnkd.in/eWPjipYz
Optimize interactions before they begin. Our framework reduces inflow by offering proactive self-service solutions, minimizing the need for customer contact. Advanced automation analyzes case history, summarizes insights, and equips agents with everything they need to know upfront. Using AI for sentiment analysis, we can customize support even before engaging with the customer. Transform your pre-contact strategy with IntouchAI, where AI meets CX. Learn more here: https://lnkd.in/e7AHpDj6
Embracing Aloha Vibes and Celebrating Success! 🌸✨ At IntouchCX, we believe in fostering a workplace culture that champions both achievement and well-being. Our Aloha-themed townhall was a perfect blend of recognition and fun, where our leaders and top performers enjoyed everything from playing limbo to savoring delicious treats. A heartfelt mahalo to everyone who made this celebration unforgettable!
Relive the magic of our Endless Summer event at the Guadalajara campus! 🏓🎨🌞 From face painting and cap decorating to an epic Ping Pong Tournament, the two-day celebration was an absolute blast. Let's keep the summer vibes going! #IntouchCXMexico
We're not waiting for the future of CX – we're shaping it. Introducing IntouchAI. Our proprietary AI and automation framework redefines how brands engage with their audience. How? By integrating advanced automation at every touchpoint of the customer and agent journey - pre, during, and post-interaction. Access the potential, where AI Meets CX. Learn more here: https://lnkd.in/e7AHpDj6