IntouchCX

If your company is looking to engage or expand within the U.S. Hispanic market, understanding the customer journey is essential. It’s not just about language; it’s about connecting with their cultural values and communication preferences. Businesses need to implement a holistic strategy that integrates marketing, customer experience, and a deep understanding of their unique cultural identity. A well-crafted approach will not only resonate with this diverse community but also foster strong, lasting loyalty by embracing their heritage and values. Learn more in our latest newsletter 👇

Check out some amazing moments from our team-building event in Colombia! Our operations and support teams joined forces to celebrate wins, tackle obstacles, and evaluate how our year is going so far. 🤝✨ More than just a strategic meet-up, this event was all about fortifying our connections and boosting our collaboration.  We ended on a high note with a thought-provoking workshop on teamwork, ensuring that we move forward as a united front, ready to achieve even greater success together.

I'm #SOCAPPY to be attending the SOCAP International Fall Symposium in Newport Beach, CA from September 17-19 alongside my incredible IntouchCX #Intouchers Kim McMiller, Jason Rosser, and Brendan Barnett. 🌟 #NetworkingOpportunity #ProfessionalDevelopment

“Education is the most powerful weapon which you can use to change the world.” - Nelson Mandela Today our IntouchCX leadership team hosted our Back To School event. We provided our team members who are parents and those who were students with book bags, lunch bags, books, stationery and other items. #IntouchCX #employeeengagment

Deliver fast, effective, and personalized experiences. IntouchAI assists agents with immediate guidance to streamline workflows and enhance quality. With AI and automation handling routine tasks, agents can focus on complex issues, while quick access to customer information enables faster resolutions. Optimize real-time interactions with IntouchAI, where AI meets CX. Learn more: https://lnkd.in/e7AHpDj6

The adage “first impressions last” holds particularly true in customer service. That first impression happens in the pre-contact phase. Pre-contact CX refers to the entirety of a customer’s experience with your company before they directly engage with a customer support agent. This phase includes interactions with websites, mobile apps, chatbots, and more. The quality of these interactions can significantly influence the overall perception of your brand and determine the efficiency of subsequent support processes. In our latest blog, we explore the significance of Pre-Contact CX, why it matters, and how leveraging AI and automation can help your business thrive in a competitive landscape. Dive in to discover how to elevate your customer experience from the very first touchpoint. 💡

Last week, we took a major step forward with the launch of our Power Path Pioneers program at our Philippines campus! 🚀🎉 This initiative is all about empowering our team to pursue their career dreams through personalized growth plans and advancement opportunities. The future is bright, and we're ready to embrace it together. Check out the highlights and see how we’re paving the way for leadership and success!

Building brand loyalty goes beyond just offering a great product. It's about truly understanding your customer's journey. From that initial interaction to the long-term relationship, every stage presents an opportunity to elevate the customer experience and foster loyalty. In our latest blog, we take a deep dive into the customer life cycle, covering everything from acquisition to upselling. Discover effective strategies to keep customers engaged and coming back for more below. 💡

Retail and e-commerce companies understand the struggle all too well: as major sales events approach, the influx of customer interactions creates a significant challenge in handling the increased workload. The conventional hiring and training processes often result in inefficiencies and higher costs. In a recent case study involving a leading beauty brand, we were able to expedite email handling and enhance productivity even before agents engaged with customers, all through the strategic use of AI and Automation. Want to read more about this success story? Download our case study today👇 https://lnkd.in/eWPjipYz

Optimize interactions before they begin. Our framework reduces inflow by offering proactive self-service solutions, minimizing the need for customer contact. Advanced automation analyzes case history, summarizes insights, and equips agents with everything they need to know upfront. Using AI for sentiment analysis, we can customize support even before engaging with the customer. Transform your pre-contact strategy with IntouchAI, where AI meets CX. Learn more here: https://lnkd.in/e7AHpDj6