DMZ reposted this
There’s a ton of players in the community that do what we do at DMZ - so what’s our competitive advantage? Prioritizing service excellence. We're founder-obsessed, considering every detail of the founder experience. From the coffee we serve to the tailored mentorship we provide, and our international expansion plans to help founders break into new markets. Here’s a page from our playbook on how startups can become customer obsessed: ➡ Embrace a customer-first mindset. Infuse this philosophy into your startup's core, articulate it in your vision and prioritize customers in daily decisions. ➡ Operate with a sense of urgency. Balancing automation with personal attention is crucial to ensure a professional experience with genuine human interaction. ➡ Create joyful moments. Build lasting customer loyalty by going above and beyond. Foster a personal connection and encourage honest feedback. These personal touches create trust and loyalty. ➡ Implement a customer feedback loop. Knowing what your customers want is key for any startup. Use customer feedback to grow. To achieve excellence, you must be ruthless on quality across the board—that’s the bottom line.