In-house customer care may feel like simply the right choice for many organizations, but it doesn't come without its pain points. We're exploring the 5 biggest challenges of the in-house contact center. Do any of these sound familiar to you? https://lnkd.in/gUU9-ieF #ContactCenter #CustomerCare
Blue Ocean Contact Centers
Outsourcing and Offshoring Consulting
Halifax, NS 6,024 followers
Affordable, onshore & nearshore, high-touch customized contact center solutions for brands who care deeply about the CX.
About us
Here’s our ten-second elevator pitch: we provide affordable, onshore and/or nearshore, high-touch customized contact center solutions for brands who care deeply about the quality of their customer experience. If you’re checking off boxes while you’re checking out possible partners, here’s a quick company snapshot: *Headquartered in Halifax, Nova Scotia, Canada (Halfway between the UK and California – perfectly positioned for global support) *Onshore support provided by agents across Canada *Nearshore support provided by agents in the Dominican Republic *Founded in 1994 *800+ employees in two centers (both in Canada) *Privately-owned *Offering PCI-compliant solutions *Minimum program size: 20 FTE *Bilingual support for high volume programs in: English, French, Spanish. We can also support lower volume/coverage models with Portuguese, German, Cantonese and Mandarin.
- Website
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http://www.blueocean.ca
External link for Blue Ocean Contact Centers
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 501-1,000 employees
- Headquarters
- Halifax, NS
- Type
- Privately Held
- Founded
- 1994
- Specialties
- Inbound Customer Support, Tech Support, Outsourced Customer Service, Issue Resolution, and Order Management
Locations
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Primary
7051 Bayers Road
Suite 400
Halifax, NS B3L 4V2, CA
Employees at Blue Ocean Contact Centers
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Inger Draeby
Find ways to handle daily life challenges. Coaching conversations with experienced consultant.
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Rose Zwanenburg
Communications Coordinator at Blue Ocean Contact Centers
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Jonathan Ngui
Splunk Business Process Lead Specialist at Blue Ocean Contact Centers
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Jacky Henry
Scheduler/RTA
Updates
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Did you know that we're headquartered in Mi’kma’ki, the ancestral and unceded territory of the Mi’kmaq People? The rich history here is just part of what drives us to nurture a deeply diverse and equitable environment of belonging at Blue Ocean. And we know that such a statement is more than just words on a wall. It's real work and commitment. We're proud to be an Employer Partner with the Canadian Centre for Diversity and Inclusion (CCDI) which supports us in our DEI journey. Find out more about our #DEI initiatives here: https://hubs.la/Q02MK4r20
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When it comes to truly embodying your brand, actions speak louder than words. Hear what this VP of Cloud Operations at a world-leading data intelligence company has to say about our commitment to brand adoption. #CustomerService #CustomerExperience #SocialProof
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In today's disruptive landscape, brand loyalty is evolving. Our recent blog explores the three key principles shaping consumer behavior: * Convenience: The rise of e-commerce and home deliveries * Availability: How supply chain issues opened doors to new brands * Value: The growing importance of getting more for your money But remember, customer experience still reigns supreme. Even with these shifts, positive interactions remain crucial for building lasting loyalty. How is your business adapting to these changing principles of brand loyalty? Read our full blog to gain insights and strategies for success in this new era. https://hubs.la/Q02JBMp00 #BrandLoyalty #CustomerExperience #BusinessStrategy
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Elevate your customer care with our Enhanced Program Support services! We offer turn-key solutions that evolve with your business, including: * Change Management Specialists * Project Improvement Specialists * Quality Analysts * Solutions Architects * Privacy & Security Specialists From implementing new technologies to optimizing processes, our experts are ready to take your customer service to the next level. Discover how our à la carte expertise can enhance your program and drive both customer satisfaction and ROI. Learn more about our next-level contact center solutions on our website. How could your business benefit from these enhanced services? https://hubs.la/Q02JBXmH0 #CustomerCare #ContactCenterSolutions #BusinessGrowth
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“Good enough” customer service is no longer passable in the age of CX. Customer expectations are sky-high, which means businesses need to turn every touchpoint into a soaring success. Leave clients over the moon by leveraging these strategies: https://lnkd.in/eqqJQyev #CustomerSupport #CustomerExperience #ContactCenter
Leveraging the Customer Experience as a Differentiator
https://blueocean.ca
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We're curious about your customer experience priorities! As the CX landscape evolves, we want to hear which trend is making the biggest impact on your business. Cast your vote in our poll and share your thoughts in the comments.
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Hubspot's 2024 State of Customer Service report unveils game-changing trends. AI is revolutionizing customer experiences, with 85% of leaders expecting transformation. Retention remains the top priority, while social media DMs emerge as a crucial service channel. Customer expectations are soaring, and streamlined tech stacks are boosting ROI. How is your team navigating these shifts in the service landscape? https://hubs.la/Q02JBGf70 #CustomerService #CXTrends2024 #AIinService
The State of Customer Service & Customer Experience (CX) in 2024 [Data]
blog.hubspot.com
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Are you seeing the forest or just the trees? Call center KPIs can consume your time... but they may not be giving you the big picture. Don’t get lost in the minutiae. Discover the three critical measurements that truly reveal the overall health of your outsourced call center: https://lnkd.in/e23nhd3g #ContactCenter #CallCenterOutsourcing #CustomerExperience
3 Key Measurements for Outsourced Call Center Performance
https://blueocean.ca
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Choosing between boutique and big-box contact center outsourcers? Our recent blog breaks down the key considerations. Discover: * When a strategic partnership matters most * How to handle extreme flexibility needs * The importance of agent relationships * Solutions for high-volume requirements * Mix-and-match options for global reach One size doesn't fit all in customer care. Read "Boutique vs the Big Guys" to find your perfect match. https://hubs.la/Q02JBzH30 #ContactCenterOutsourcing #CustomerCareStrategy
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