Blue Ocean Contact Centers

In-house customer care may feel like simply the right choice for many organizations, but it doesn't come without its pain points. We're exploring the 5 biggest challenges of the in-house contact center. Do any of these sound familiar to you? https://lnkd.in/gUU9-ieF #ContactCenter #CustomerCare  

Did you know that we're headquartered in Mi’kma’ki, the ancestral and unceded territory of the Mi’kmaq People? The rich history here is just part of what drives us to nurture a deeply diverse and equitable environment of belonging at Blue Ocean. And we know that such a statement is more than just words on a wall. It's real work and commitment. We're proud to be an Employer Partner with the Canadian Centre for Diversity and Inclusion (CCDI) which supports us in our DEI journey. Find out more about our #DEI initiatives here: https://hubs.la/Q02MK4r20

When it comes to truly embodying your brand, actions speak louder than words. Hear what this VP of Cloud Operations at a world-leading data intelligence company has to say about our commitment to brand adoption. #CustomerService #CustomerExperience #SocialProof

In today's disruptive landscape, brand loyalty is evolving. Our recent blog explores the three key principles shaping consumer behavior: * Convenience: The rise of e-commerce and home deliveries * Availability: How supply chain issues opened doors to new brands * Value: The growing importance of getting more for your money But remember, customer experience still reigns supreme. Even with these shifts, positive interactions remain crucial for building lasting loyalty. How is your business adapting to these changing principles of brand loyalty? Read our full blog to gain insights and strategies for success in this new era. https://hubs.la/Q02JBMp00 #BrandLoyalty #CustomerExperience #BusinessStrategy

Elevate your customer care with our Enhanced Program Support services! We offer turn-key solutions that evolve with your business, including: * Change Management Specialists * Project Improvement Specialists * Quality Analysts * Solutions Architects * Privacy & Security Specialists From implementing new technologies to optimizing processes, our experts are ready to take your customer service to the next level. Discover how our à la carte expertise can enhance your program and drive both customer satisfaction and ROI. Learn more about our next-level contact center solutions on our website. How could your business benefit from these enhanced services? https://hubs.la/Q02JBXmH0 #CustomerCare #ContactCenterSolutions #BusinessGrowth

“Good enough” customer service is no longer passable in the age of CX. Customer expectations are sky-high, which means businesses need to turn every touchpoint into a soaring success. Leave clients over the moon by leveraging these strategies: https://lnkd.in/eqqJQyev #CustomerSupport #CustomerExperience #ContactCenter 

We're curious about your customer experience priorities! As the CX landscape evolves, we want to hear which trend is making the biggest impact on your business. Cast your vote in our poll and share your thoughts in the comments.

Hubspot's 2024 State of Customer Service report unveils game-changing trends. AI is revolutionizing customer experiences, with 85% of leaders expecting transformation. Retention remains the top priority, while social media DMs emerge as a crucial service channel. Customer expectations are soaring, and streamlined tech stacks are boosting ROI. How is your team navigating these shifts in the service landscape? https://hubs.la/Q02JBGf70 #CustomerService #CXTrends2024 #AIinService

Are you seeing the forest or just the trees? Call center KPIs can consume your time... but they may not be giving you the big picture.  Don’t get lost in the minutiae. Discover the three critical measurements that truly reveal the overall health of your outsourced call center: https://lnkd.in/e23nhd3g #ContactCenter #CallCenterOutsourcing #CustomerExperience 

Choosing between boutique and big-box contact center outsourcers? Our recent blog breaks down the key considerations. Discover: * When a strategic partnership matters most * How to handle extreme flexibility needs * The importance of agent relationships * Solutions for high-volume requirements * Mix-and-match options for global reach One size doesn't fit all in customer care. Read "Boutique vs the Big Guys" to find your perfect match. https://hubs.la/Q02JBzH30 #ContactCenterOutsourcing #CustomerCareStrategy