Ada

📧 Email? The AI Agent has it covered. monday.com took their #customerservice game to the next level by deploying Ada’s AI Agent across channels like chat and email. From reducing manual interventions to resolving complex issues, monday.com saw an impressive leap in operational efficiency. The results? Time savings, higher customer satisfaction, and a seamless experience across the board. Discover how monday.com transformed its support with Ada. Read the full case study: https://lnkd.in/e5Ky5miw

Let's face it—SaaS customer service can be complicated. Frequent product updates, managing multiple channels, and meeting rising customer expectations can be overwhelming. Scaling support as your user base grows adds even more complexity. But with AI Agents, these challenges become effortless. Join us for an exclusive fireside chat with Richard Pell-Nolan (Chartered FCIPD) from Epos Now to learn how they transitioned from scripted chatbots to smart AI Agents that transformed their support strategy. 🎟️ Register now to secure your seat: https://lnkd.in/exxtmGeK #CustomerSupport #AI #SaaS #CX #Innovation

Omnichannel support is the future of customer service—and AI is in the driver's seat. Our blog post breaks down the journey from multichannel to #omnichannel, exploring the differences and why true omnichannel strategies are game-changers for both businesses and customers. Discover how AI can create a seamless, personalized experience across all touchpoints, and learn how to implement it to boost efficiency, customer retention, and scalability. Ready to transform your #CX strategy? Read the full blog here: https://lnkd.in/ek8Ky7GY

💡 Get the inside scoop on the latest in AI, customer service, and tech trends This issue of #InsidetheBlackBox covers everything you need to know about AI’s impact on customer interactions and workplace efficiency. Here’s what you’ll find inside: 1️⃣ How AI is boosting CSAT scores and transforming customer experiences. 2️⃣ Why 40% of Americans are using AI tools to find greater purpose at work. 3️⃣ What to do when the fear of letting go is sabotaging how you use AI 👇 Ready to learn more? Check out the preview below.

Ready to deliver exceptional customer experiences across every channel? Our “Guide to Omnichannel Customer Service” dives deep into how you can harness AI to create seamless, consistent interactions for your customers—no matter where they are. From chat and email to voice and beyond, learn how to future-proof your #supportstrategy. Get all the insights you need to elevate your #customerservice game. Read the full guide here: https://bit.ly/3XwAYeC

#Innovation starts with people. Our collaborative culture is built on mutual respect, shared goals, and the belief that we’re stronger together. If you’re passionate about technology and want to make a real difference in the world of #AI customer service, Ada is the place for you. We’re #hiring across multiple roles and looking for team players who want to grow, learn, and have fun while doing it. Ready to join a team that celebrates wins and pushes boundaries together? Check out our open positions: https://lnkd.in/eRwVj6wh

Jack Koch, Self Service Associate at byte® is one of our incredible community members, who is making waves in the world of #customerservice. Jack has been leveraging Ada’s AI Agent to transform the way their team interacts with customers, consistently pushing the boundaries of what’s possible in #CX. Their innovative approach, combined with a deep understanding of customer needs, has resulted in more personalized, efficient, and impactful interactions. At Ada, we’re proud to support and learn from forward-thinking leaders like Jack. It’s this kind of collaboration and shared passion that drives us all forward. Thank you, Jack, for your dedication and for being an inspiring part of our community.

AI agents have transformed customer service, but #hallucinations still cause hesitation. What really causes them, and how can you build a more trustworthy #AIagent? Want to learn about the root causes of AI hallucinations, practical ways to increase trust, and how OpenAI minimizes risk for enterprise AI? Join our expert panel: 🔸 Yochai Konig (VP, Machine Learning & AI, Ada) 🔸 Yogi Bhatnagar (Senior Customer Solutions Consultant, Ada) 🔸 Ankur Rastogi (Solutions Architect, OpenAI) Don’t let hallucinations hold you back. Get the insights you need to step confidently into the future of #customerservice. Register now: https://bit.ly/3TuTP8G

Jack Koch, Self Service Associate at byte® is one of our incredible community members, who is making waves in the world of #customerservice. Jack has been leveraging Ada’s AI Agent to transform the way their team interacts with customers, consistently pushing the boundaries of what’s possible in #CX. Their innovative approach, combined with a deep understanding of customer needs, has resulted in more personalized, efficient, and impactful interactions. At Ada, we’re proud to support and learn from forward-thinking leaders like Jack. It’s this kind of collaboration and shared passion that drives us all forward. Thank you, Jack, for your dedication and for being an inspiring part of our community.

For ten years, Wealthsimple has been transforming the financial landscape, empowering Canadians with effortless ways to invest, save, and grow their wealth. We’re honored to be part of their journey, helping them scale and elevate their customer experience. Here’s to a future of continued innovation and customer-first success!