Heroes of Support

Chirp chirp! Bring out the chocolates, break out the paints and the eggs - Happy Easter to all our social media followers, clients and partners!  May this special day bring you renewed hope and happiness, and may your heart be filled with the peace and blessings of the season. Heroes of Support

Three months ago, we took a peek into what being a Shift Lead at Heroes of Support is like.  But what does it mean to be a Team Lead? Is there a difference? There sure is! We spoke with Alex about what goes into being a Team Lead.

A couple of months back, we introduced our 5 core values at Heroes of Support. Here’s a deeper look into each one of those values, starting with Honesty and Openness. We make sure we are transparent in all our communications at Heroes of Support so that every employee is aware of what the company stands for and the impact of its work. We support proper communication where ideas are shared freely, and clarifications are given freely. We also encourage openness from our employees to be open to learn, grow, and challenge themselves. This also means communicating properly, sharing ideas, and asking for clarifications freely.

Happy Valentine's Day! Today’s a celebration of love, and falling in love, too! We think this shouldn't just be celebrated for one day a year, but every day! ❤️ We hope that you'll be spending this day with your loved ones!

Heroes of Support goes beyond Customer Support. As a company that focuses on iGaming services, we also offer: - VIP player management and VIP player support - Customer feedback resolution - Creating effective customer journeys - KYC and Anti-Money Laundering detection Join a diverse company! Check out our available career opportunities here: https://lnkd.in/dfstJNjY Heroes of Support

🎇Here’s to a joyous end to 2023, and a happy start to 2024! Wishing every day of the new year to be filled with success, happiness, and prosperity for you. Happy new year! Heroes of Support

A happy festive season to all our followers and players. 🧑🎄 May the Christmas holidays warm your home with joy, your heart with love, and your life with laughter. Heroes of Support

Three weeks ago, we got a glimpse into the daily tasks, responsibilities and challenges encountered by customer support agents in the iGaming scene .https://lnkd.in/ewqXARb7  And what about the team leaders? This week, we sat down with Artem, one of the Customer Support Shift Leads here at Heroes of Support and got chatting about his experience and what it is like leading teams.

So, what does it mean to be a customer support agent in the iGaming industry?  Leandro, a CS agent at Heroes of Support for the last year, breaks down what a typical day in the life of a customer service representative looks like at Heroes of Support.

We are looking for a full-time Customer Support Specialist to join us for an on-site role in Sofia. In this role, you will be the first point of contact for customer queries via telephone, email, or chat. You will be responsible for solving customer problems and ensuring high-quality customer service is maintained. You do not need any experience to start your career in this field. What is important: - ability to work 5/2 from 12 to 21.00 in the office (one working day could be on Saturday or Sunday) - English from B2 and higher If you are just a graduated student, translator, game presenter, or experienced CS feel free to apply!