Helion Market Research

Think You Know Your Customer Experience? Think Again. Traditional surveys and crowdsourced reviews often come with hidden biases. People who participate usually have a reason – whether it's to share an exceptional experience or vent about a negative one. The reality? Most of your everyday customers aren’t speaking up. That’s where Helion shines. We provide unbiased, real-world insights from mystery shoppers who represent your typical customer base – no motivations, no skewed results, just an accurate reflection of your business. Here’s how Helion helps: Clear, Unbiased Feedback: Go beyond surveys and see how your business truly operates. Hidden Growth Opportunities: Find out what’s working and what’s holding you back. Performance Insights: Get a clear picture of how your team performs when no one’s watching. Curious about how to unlock the truth about your customer experience? Let’s connect for a no-obligation consultation and discover how our mystery shopping services can transform your business. https://lnkd.in/esqKAReJ Don’t rely on biased surveys. Discover the full picture with Helion. #CustomerExperience #HelionResearch #MysteryShopping #BusinessGrowth #ServiceExcellence #UnbiasedFeedback

The power of first impressions: it’s all in the details! It’s often the subtle things that make the biggest impact—like the warm aroma of fresh coffee or the distinctive scent in a store. These small sensory elements play a key role in shaping a customer’s overall experience and influencing their decision to return. At Helion Research, we understand that every detail matters. Our mystery shopping services go beyond surface-level evaluations to assess the full customer journey, from service quality to ambiance, ensuring your brand consistently delivers memorable experiences. Curious about what your customers are really experiencing? Let’s connect and fine-tune those crucial details that drive customer loyalty: https://lnkd.in/dVsPsyJz #CustomerExperience #MysteryShopping #HelionResearch #CX #CustomerLoyalty #BusinessGrowth

Discover why Helion's mystery shopping services stand out from crowdsourcing, providing the insights you need to truly stay ahead. Let´s connect!  ➡️ https://lnkd.in/dVsPsyJz #CustomerExperience #MysteryShopping #Crowdsourcing #BusinessInsights #CompetitiveEdge #CustomerFeedback #HelionResearch #QualityControl #BusinessGrowth #MarketResearch

In today's competitive market, understanding your customer experience is crucial. While crowdsourcing provides broad customer feedback, mystery shopping offers a more targeted and actionable approach. At Helion, our trained mystery shoppers help you gain deeper insights through: *Objective Evaluations: Unlike crowdsourced feedback, which can be subjective and inconsistent, our mystery shoppers provide standardized, unbiased assessments of your business. *Scenario-Based Testing: We create tailored scenarios to test specific areas like service quality and compliance, uncovering issues that general customer feedback might miss. *Proactive Issue Identification: Mystery shoppers help you detect potential problems before they escalate, allowing for timely improvements. *Competitor Benchmarking: Get detailed insights on how you stack up against competitors, something crowdsourcing can’t always offer. *Ongoing Monitoring: Regular visits ensure that your improvements are tracked and sustained over time. Ready to take your customer experience to the next level? Let’s connect and see how Helion’s mystery shopping can give your business the competitive edge it needs! ➡️ https://lnkd.in/dVsPsyJz #CustomerExperience #MysteryShopping #Crowdsourcing #BusinessInsights #CompetitiveEdge #CustomerFeedback #CXStrategy #HelionResearch #QualityControl #BusinessGrowth #MarketResearch

Beyond First Impressions: Be Better Across All Channels First impressions matter, but it is in sustaining excellence at every touch point, in-store or online, that truly defines your brand. At Helion Research, our mystery shopping services provide ongoing feedback to keep your customer experience fresh and effective. We will keep providing feedback to ensure that your customer experience stays high performing across all channels. Be it in-store or digital. We don't just tell you what's working; we also highlight how you can improve to evolve at every touchpoint. Now, when your customers do most of their engaging online, your digital presence has to live up to your in-store service. Tailored evaluations range from website usability to social media responsiveness so that, no matter where your customers meet you, their experience is seamless. Ready to keep evolving? #CustomerExperience #BrandExcellence #MysteryShopping #CustomerJourney #InStoreAndOnline #SeamlessExperience #ContinuousImprovement #CustomerFeedback #ServiceQuality #HelionResearch #BrandEvolution #TouchpointExcellence #CustomerEngagement #RetailInnovation

Customer Service Research isn’t just about in-store visits anymore. At Helion Research, we help you explore every aspect of your customer journey with tailored solutions that fit your specific needs. The possibilities really are endless: - Phone Audits: Get a clear picture of how well your team handles customer calls. - Online Experience Checks: Make sure your web forms, chat, and email responses are on point. - In-Person Evaluations: And, of course, we still offer traditional in-store assessments to keep your customer service top-notch. Whether it's over the phone, online, or in person, our custom mystery shopping services cover all the bases. Interested in finding out what we can do for you? Reach out through our website today! https://lnkd.in/esqKAReJ #CustomerExperience #MysteryShopping #TailoredSolutions #BusinessGrowth

Looking for a Customer Experience Research company trusted by global brands? Ever wonder why top multinational brands choose Helion Research? It's simple. With our own dedicated network of over 400,000 mystery shoppers, we provide genuine insights straight from the source🌍! We have boots on the ground and never outsource, unlike other agencies. This means you get real expertise, authentic experiences, and results you can trust. Discover the difference for yourself. Connect with us and find out how Helion Research can take your mystery shopping to the next level! https://lnkd.in/eU9RPMVf

With our expertise in mystery shopping for fashion and luxury brands, our bespoke solutions, unlike crowdsourcing, deliver comprehensive and reliable insights. Gain valuable metrics on three pivotal aspects of fashion customer experience (CX): 1. Warm, welcoming greetings and assistance. 2. Providing seamless, stress-free fitting room experiences. 3. Product knowledge and assortment expertise. Curious about how your business measures up on these crucial aspects? Contact us today to learn more about our tailored mystery shopping solutions! 🛍️ https://lnkd.in/dVsPsyJz #CustomerExperience #LuxuryFashion #FashionResearch #MysteryShopping #LuxuryBrands

We are hiring a new Data Analyst! Helion Research, a leading global market research agency specializing in mystery shopping and customer experience research, is expanding! With operations in 90+ countries, we are looking for a talented data analyst with English proficiency to join our dynamic team! Location: Sofia, Bulgaria (remote possibility for applicants outside Sofia)   Type: Full-time, permanent Role Overview: - Monitor, analyze, and report on project details. - Interpret data and present findings with actionable insights. - Design, program, and test questionnaires for accurate data collection. - Collaborate closely with client managers in Antwerp, Belgium. Requirements: - Bachelor’s/Master’s degree or equivalent experience. - 1-2 years of experience as a data analyst. - Proficiency in statistical analysis and Microsoft Office (Word, Excel, PowerPoint). - Excellent English communication skills; additional European languages are a plus. - Ability to work with various software tools. Skills: - Analytical and problem-solving mindset. - Organized and able to handle multiple deadlines. - Proactive and anticipatory thinking. - Strong communication, both written and oral. - Creative, outgoing, and a team player. Interested? Send your CV to: - [email protected] - [email protected] Only shortlisted candidates will be contacted. Thank you! Join us at Helion Research and enhance your career in an international and diverse environment!

Mystery shopping has been a great success for Camper—discover how your business can benefit too! We're thrilled to share this glowing recommendation from Zina Ghribi, head of Retail Experience at Camper. Learn how our services have boosted sales performance and enhanced the customer experience at #Camper shoe stores. Watch the video to hear their story!   #ClientTestimonial #CustomerSuccess #MysteryShopping #HelionResearch