About
Greg is Founder of the respected Franchise Relationships Institute (FRI) and recognized…
Articles by Greg
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Building a Beautiful Franchise Relationship
Building a Beautiful Franchise Relationship
I had the pleasure of co-facilitating two round tables at the 2018 IFA Convention with Roman Cowan, COO from College…
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Will Australian Franchisors Catch the Multi-Unit Wave?
Will Australian Franchisors Catch the Multi-Unit Wave?
One light bulb moment the FRI research team had last year was discovering that over 50% of franchise units in Australia…
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Calling all Aussie Multi-Unit Franchisees
Calling all Aussie Multi-Unit Franchisees
Last year Aziz Hashim, then Chairman of the IFA, addressed FRI's Multi-Unit Summit to an audience of multi-unit…
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Are Adele Ferguson's views on the franchising sector justified?
Are Adele Ferguson's views on the franchising sector justified?
Australian journalist, Adele Ferguson, continues to criticise the franchising model in an article in today's Fairfax…
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Isn't it time we addressed the elephant in the room called Margin Compression?
Isn't it time we addressed the elephant in the room called Margin Compression?
Each year my research team at the Franchise Relationships Institute asks thousands of franchisees what they like best…
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An interview that dispells several common myths and digs into the hidden facts about successful franchising
An interview that dispells several common myths and digs into the hidden facts about successful franchising
Thanks to the team at Xero for supporting our work. We have had a lot of interest from this interview.
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Franchisors need to bring their franchisees on the omnichannel journey
Franchisors need to bring their franchisees on the omnichannel journey
The franchising model is changing - are you ready? Technology is changing the business model for many franchisors and…
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Innovative marketing from Geoff Goodman at Orange Leaf
Innovative marketing from Geoff Goodman at Orange Leaf
Love this. Geoff who features in the video will be our guest franchisor mentor at the National Franchise Operations…
Contributions
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You're hosting a thought leadership webinar. How can you measure its ROI in a data-driven way?
In my experience, genuine thought leaders are not driven by "measuring ROI in a data-driven way". Sharing new knowledge is in itself the name of the game and trying to put metrics on this cheapens the process.
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A client requests you to bend the rules. How do you maintain your integrity in personal coaching?
These responses are cliched and sound like they were generated by ChatGPT. Maybe the purpose of coaching was to encourage the client to not be so rigid and challenge rules, in which case the coaching will have been successful.
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You're dealing with a challenging franchisee. How do you assert your authority and maintain control?
If you ask the person if they would label themselves as challenging, they probably would look at you with surprise. More likely they would say they are just responding to a frustrating situation. So first understand what’s frustrating them before labeling them “challenging”!
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How can franchise systems use innovative training programs to improve employee retention?
Our research shows that a competent and trusted field consultant can add significant value to a franchisee through mentoring and coaching. Getting franchisees together where they can share their goals and best practice tips, can also provide significant motivation and guidance for improvement.
Activity
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Big News from 🍣Sushi Sushi! We’re officially expanding our New Zealand footprint! 🎉 Very excited to welcome our first Master Franchise partner in…
Big News from 🍣Sushi Sushi! We’re officially expanding our New Zealand footprint! 🎉 Very excited to welcome our first Master Franchise partner in…
Liked by Greg Nathan
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I am just so darn GRATEFUL this morning. Catching up on my LinkedIn and found this amazing post from looonnnng time client, friend, and partner in…
I am just so darn GRATEFUL this morning. Catching up on my LinkedIn and found this amazing post from looonnnng time client, friend, and partner in…
Liked by Greg Nathan
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Our Director of Security, Leo, is guarding a new shipment of Profitable Partnerships. Thank you, Leo, for your loyalty and conscientiousness.
Our Director of Security, Leo, is guarding a new shipment of Profitable Partnerships. Thank you, Leo, for your loyalty and conscientiousness.
Shared by Greg Nathan
Experience
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Education
Publications
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The Franchise Relationships Book of Tips
Franchise Relationships Institute
See publicationThis is a compilation of my most popular Healthy Franchise Relationships Tips, with many enhanced in light of our ongoing work and research. The book is designed to stimulate fresh ways of thinking and to inspire those who work in the franchising sector to lead with clarity and integrity. The book is brimming with hundreds of thought provoking stories, research insights and practical strategies on how to be a great franchisor and a better human being.
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The Franchisor's Guide to Improving Field Visits
Franchise Relationships Institute
See publicationUses research, case studies and checklists to show how to improve the effectiveness of field visits to franchisees. Includes a six step visitation process, the eight functions of a field manager and how to get breakthroughs with difficult conversations. Also has 101 specific tips for improving field visits. Essential for all field managers.
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The Franchise E-Factor
Franchise Relationships Institute
See publicationThe Franchise E-Factor provides a scientific explanation as to why franchise relations inevitably become strained. And more importantly what franchisors can do to respectfully move their franchisees through each of six stages to the interdependent “We” Stage. An essential tool for franchise executive training and inspiration.
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Profitable Partnerships
Franchise Relationships Institute
See publicationWidely regarded as the world's most useful resource for both franchisors and franchisees on creating healthy franchise relations. Brimming with insights, checklists and tips on how to manage conflict, and give and gain the most value when you are part of a franchise network. Over 65,000 copies sold. Many franchisors insist their executives and franchisees read this book.
Honors & Awards
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Psychology Entrepreneur of the Year
Australian Psychological Society
The award recognises individuals that have successfully established and built a business or addressed a market opportunity by developing a service or solution relevant to the field of psychology.
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Crystal Compass Award
International Franchise Association (IFA)
Awarded for outstanding leadership and contribution to the franchising sector
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Franchise Sector Supplier of the Year
Franchise Council of Australia
Awarded to FRI for excellence of service delivery to the Australian franchising sector
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Inducted into the Franchising Hall of Fame
Franchise Council of Australia
For services and thought leadership to the franchising sector
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Contribution to Franchising
Franchise Council of Australia (FCA)
For outstanding contribution to the franchising sector in the fields of research and education
Recommendations received
14 people have recommended Greg
Join now to viewMore activity by Greg
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We are super proud to accept this award on behalf of Jani-King New Zealand. Congratulations and thank you to our amazing team, business partners…
We are super proud to accept this award on behalf of Jani-King New Zealand. Congratulations and thank you to our amazing team, business partners…
Liked by Greg Nathan
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Lisa Evans MBA, CSP
#Perth connections. Letting you know – there are three places are remaining for the next one-day Communicate with Influence Workshop. If you are ready to level up your public speaking, presenting and business storytelling capabilities, then come and join this highly practical workshop. There is the option to add on private coaching if you would like to do both a group session and 1:1. Find out more https://lnkd.in/g5YPvSBC Let's chat so I can find out more about you and how I can help you. Give me a call and I will give you a code to unlock a discount on the course fee. #publicspeaking #communication #presentationskills #Leadership
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Reconnecting after a period of separation is a delicate process, often fraught with uncertainty and emotional risk. This workshop explores the complexities of estrangement and provides a thoughtful, compassionate approach to reconnection. I also offer this as a personal service. Myths: --> Reconnecting is always a good idea. --> The other person wants to restore the relationship. --> The other person is capable of restoring the relationship. --> Things will go back to how they used to be. It's not always the right move - but when it is - best to proceed with foresight, hindsight, and intention. #innerconflict #conflictresolution #conflictmanagement #mentalhealth #innerpeace #mentalwellbeing #familyconflict #coaching
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Kia ora whānau! 🌟 I’m thrilled to share that I recently teamed up with Simon Bridges and the Auckland Business Chamber for a powerful kōrero on the importance of shared expectations in business. 🙌 During the session, we dove deep into practical tools that can truly get your team moving in the same direction, aligned and ready to tackle business goals head-on. 🔧 If you’re looking for insights on boosting team performance or want to snag a FREE planning template to help your business thrive, you won’t want to miss this! 🚀 Jump in and watch the full video—it’s packed with golden nuggets that you can start applying today. Ready to take your team to the next level? Our Skillpod, Smartskills programme is here to help you get there. Let's chat and set up a hui to get your business humming along smoothly! 🐝 #TeamAlignment #BusinessGrowth #Leadership #MelissaFrerk #SmartSkills #AucklandChamber #Kōrero #SharedExpectations
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