Michael Storey

Michael Storey

Greater Sydney Area
5K followers 500+ connections

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About

A trusted leader and adviser to the water industry, with more than 25 years’ experience…

Articles by Michael

  • Cooling Western Sydney
    Dec 6, 2017

    Cooling Western Sydney

    by Dr Michael Storey @SydneyWater We have just completed a game-changing study with UNSW on the role of water in…

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Activity

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Experience

  • Isle Utilities Graphic

    Isle Utilities

    Sydney, Australia

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    Melbourne, Victoria, Australia

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    Kensington NSW 2052

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    Parramatta NSW 2150

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    North Ryde NSW 2113

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    Stockholm, Sweden

Education

Publications

  • Cooling Western Sydney

    Sydney Water

    A strategic study on the role of water in mitigating urban heat in Western Sydney. This study has challenged conventional thinking around mitigating urban heat, including the way we look at the built environment, energy demand, public health and ‘greening’ cities.

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  • Transforming into a Customer Centric Organisation

    Australian Water Association

    Sydney Water initiated an enterprise wide Customer Experience (Cx) Design program in January 2015. The key objective of the program was to provide the organisation with a truly ‘outside-in’ picture of what customer needs and pain-points were. To achieve this, Sydney Water adopted a Human-Centred Design/Design Thinking approach, a research and design technique used by leading organisations globally to build customer empathy and design products and services that meet customer expectations.

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  • What Customers Really Want. Findings of a Value Segmentation Study

    Australian Water Association

    A market research program was undertaken to assist Sydney Water in identifying the needs and priorities of its residential customers. The program consisted of three interrelated studies. Five clear customer segments were identified, with nearly 60% of customers saying that they wanted more than a basic level of service that included water and energy efficiency as well as innovative technological solutions.The findings of this research have been incorporated into the development of Sydney…

    A market research program was undertaken to assist Sydney Water in identifying the needs and priorities of its residential customers. The program consisted of three interrelated studies. Five clear customer segments were identified, with nearly 60% of customers saying that they wanted more than a basic level of service that included water and energy efficiency as well as innovative technological solutions.The findings of this research have been incorporated into the development of Sydney Water’s corporate strategy, including the development of tailored products and services and corporate communications.

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  • Developing a Consumer Water Safety Plan

    IWA Publishing

    Drinking Water Quality Management from Catchment to Consumer is a best practice book that builds on the experience of water suppliers and experts across the world in order to provide a practical guide to help utilities improve the management of drinking water quality. It is based on the Water Safety Plan approach and the principles of the Bonn Charter for Safe Drinking Water, and is intended to complement and support other relevant publications particularly the WHO Water Safety Plan Manual.

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    • Bob Breach
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  • Advances in Online Monitoring and Early Warning Systems

    Water Research

    This review presents the findings of an international study into the state of the art in technologies to monitor drinking water quality for source water protection, treatment operations, and distribution system management, in the event of accidental (or deliberate) contamination. The findings are based on visits to leading water utilities, research organisations and technology providers throughout Europe, the United States and Singapore involved in the development and deployment of on-line…

    This review presents the findings of an international study into the state of the art in technologies to monitor drinking water quality for source water protection, treatment operations, and distribution system management, in the event of accidental (or deliberate) contamination. The findings are based on visits to leading water utilities, research organisations and technology providers throughout Europe, the United States and Singapore involved in the development and deployment of on-line monitoring technology for the detection of contaminants in water.

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Honors & Awards

  • Distinguished Fellow

    International Water Association

  • Fellow

    International Water Association

  • Managing Director's Award

    Sydney Water

  • Research and Innovation Award

    Australian Water Association

  • Prime Ministers Science, Engineering & Innovation Committee (PMSEIC)

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Languages

  • English

    Native or bilingual proficiency

Organizations

  • Water New Zealand

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    - Present

  • Australian Water Association (AWA)

    Deputy President IWAA

    - Present

  • International Water Association

    Distinguished Fellow

    - Present

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