NSW Ombudsman

The NSW Ombudsman has tabled the special report – Investigation into Inmate discipline in NSW correctional centres in Parliament of NSW today.    The report follows an investigation involving a systemic examination of how inmate discipline is managed across all correctional centres.     The investigation carried out a trend analysis of more than 57,000 inmate discipline charges determined between 2018 and 2023, and conducted an in-depth review of a sample of over 350 individual determinations.     The Ombudsman also tabled a separate report today – Investigation into actions taken against bystander inmates following an incident at Clarence Correctional Centre.     The report concerns an investigation into actions taken by the operator of Clarence Correctional Centre (Serco) against inmates who witnessed an assault on an officer by an inmate, at the centre in September 2023.     To read more about the findings and recommendations from both reports, download the media release and reports on our website: https://lnkd.in/gwUkztPq      #correctiveservices #inmatediscipline 

Would you like to present or deliver an interactive workshop at the 14th National Investigations Symposium (14 NIS) in Sydney, May 2025?    The deadline to submit an application is 28 August 2024.      The 14 NIS is a joint initiative of the NSW Independent Commission Against Corruption, NSW Ombudsman and IPAA NSW.     Experts, skilled practitioners and leaders in relevant fields are invited to submit their expression of interest to present a session or deliver an interactive workshop. Submissions can include, but are not limited to research, case studies, new technologies and trends in all areas of investigations and complaint handling.     Please consult the "Call for speakers" guidelines on the 14 NIS website before preparing your application: https://lnkd.in/gAS8d7cQ     Key dates:  - Submissions to present or deliver a workshop close - 28 August 2024  - Early bird registration opens - 12 November 2024  - Workshops delivered - 27 May 2025  - Symposium sessions delivered - 28 and 29 May 2025     #NSWOmbo #maladministration #investigations #complainthandling 

Less than a week to go before we launch the inaugural PID Awareness Week. From 5 to 9 August, we will be running a series of virtual sessions to raise awareness and understanding of the Public Interest Disclosures Act 2022, and the importance of a speak up culture for all public officials in NSW. The virtual sessions are open to all public sector officials, but aimed at disclosure officers, managers, contractors, subcontractors and Local Aboriginal Land Councils. We encourage you to join a session and bring your thoughts and questions along.  Check out the program and register at https://lnkd.in/giZRBpwN #PIDAwarenessWeek #PID 

The NSW Ombudsman has released the report Casebook July 2024: Investigations and complaint-handling case studies - a summary of investigations conducted and a sample of complaints handled between 1 October 2023 and 30 June 2024. Watch this summary video to find out more. #complainthandling #maladministration  

The NSW Ombudsman has today tabled in Parliament - Casebook July 2024: Investigations and complaint-handling case studies. This report provides a summary of investigations conducted and a sample of complaints handled by the NSW Ombudsman from 1 October 2023 to 30 June 2024. It offers valuable insights into areas where government agencies, local councils and community service providers can improve their services or address systemic issues. For the full report head to the NSW Ombudsman website: https://lnkd.in/g6A2MSt6 #complainthandling #maladministration

Enrolments are now open for the NSW Ombudsman’s training calendar for Q3-Q4 2024. Register for your 10% discount* for all workshops booked before 31 July (applies to any training session scheduled for the remainder of 2024).  We are currently offering the following public workshops:  • Fundamentals of complaint handling   • Managing unreasonable conduct by a complainant   • Administrative law in the public sector Our workshops help you to gain skills and confidence to:  • effectively handle customer complaints and manage unreasonable conduct  • deliver effective prevention and resolution strategies to identify and manage unreasonable conduct  • better understand how administrative law impacts the obligations of NSW public servants and best practice. Find out more about our public workshops here https://rb.gy/8w5514 and see our full calendar of 2024 public workshops here https://rb.gy/aq5rmw Customised in-house training…  • We also offer in-house training for your organisation, network or region.   • Our customised training is a cost-effective way of delivering knowledge and skills to your organisation or group.   • Experienced facilitators come to your venue of choice to provide tailored learning resources and flexible learning options.   Contact the NSW Ombudsman Training and Engagement team at [email protected] for more information about our in-house training AND to get your discount code. Further discounts are available for community service providers, local councils, LALCs and any organization looking to book multiple training sessions. 

Join the NSW Ombudsman for the inaugural PID Awareness Week from 5-9 August 2024 to learn more about the Public Interest Disclosures Act 2022 (PID Act). This series of virtual sessions, available to all NSW public sector workers and officials, will delve into the obligations under the PID Act, including the importance of a speak-up culture across the public sector. We encourage you to join a session and bring your thoughts and questions along.  Check out the program and register at https://lnkd.in/giZRBpwN #PIDAwarenessWeek #PID 

The PID Unit recently launched its PID portal, which was made available to agencies on 25 June. The portal was developed to assist agencies to submit their 2023-24 PID annual return.    The Public Interest Disclosures Act 2022, which commenced on 1 October 2023, requires every agency to submit an annual return to the NSW Ombudsman. The annual return contains information about each voluntary PID an agency has received, or dealt with, in the return period. Agencies must also provide information about the measures taken to promote a culture in which PIDs are encouraged.      #NSWOmbo #PublicInterestDisclosures 

The NSW Ombudsman is an independent integrity agency that pursues fairness for the people of NSW.    We are currently recruiting for the role of Communications Officer – Social Media reporting to the Manager, Communications and Media. The successful candidate will be a social media specialist with advanced written and verbal communication skills, and key capabilities in content creation, planning and management.    For more information and to apply for this role, visit https://lnkd.in/g27c-wR2     #NSWOmbo #jobs  

The National Investigations Symposium is back in May 2025 and now calling for speakers!     We’re inviting experts, practitioners, researchers and leaders in relevant fields to either present or deliver a workshop.    The 14th NIS is proudly hosted by the NSW Independent Commission Against Corruption, IPAA NSW and the NSW Ombudsman. It aims to increase investigative and complaint handling capability across the public sector - to support more effective investigation and resolution of complaints about suspected misconduct, corruption and maladministration.   If you would like to present or deliver a workshop at the 14th NIS, visit the NIS website to find out more: https://lnkd.in/gAsMqqHA    The call for speakers closes on 28 August.    All NIS speakers and trainers receive complimentary registration to the two-day symposium and the social events.   #NSWOmbo #complainthandling #maladministration