We’re working to transform mental health claims with our Empower service, prioritising customer needs in every interaction. By partnering with IPAR, we’ve expedited claims decisions by ten business days, making Income Protection claims more efficient and compassionate. Through personalised assistance, we’re breaking down barriers for vulnerable customers, enabling them to focus on their recovery. This year, we were proud to be recognised by our industry partners at the 2024 ALUCA - Australasian Life Underwriting and Claims Association Life Insurance Excellence Awards for our commitment to innovation and customer-centricity. Dive into our journey towards making a real difference in our customers’ lives. #MentalHealthSupport #ALUCAExcellence #EmpowerJourney #MLCLifeInsurance #Innovation #ALUCAAward #CustomerFirst
About us
At MLC Life Insurance, we’re committed to protecting Australians by providing care and support when it’s most needed. It’s what drives our ambition to be Australia’s leading and most trusted life insurer. For over 135 years, we’ve continued to be guided by our founder James Garvan’s promise to bring the security and protection of life assurance within the reach of every Australian. It’s a promise we take to heart, as we provide flexible, affordable, and innovative insurance products to almost 1 million customers. Australian-led and managed, our business represents a landmark strategic partnership between National Australia Bank (NAB) and one of the world’s leading life insurers, Nippon Life Group (our majority shareholder). Complementing our insurance cover, we’re also proud to provide those we insure access to Vivo – a holistic health, wellness and recovery program. Vivo further enhances our leading claims function through providing access to a range of bespoke services including fitness, nutrition, mental health and recovery. This makes us your trusted partner for life and living.
- Website
-
http://www.mlcinsurance.com.au
External link for MLC Life Insurance
- Industry
- Insurance
- Company size
- 1,001-5,000 employees
- Headquarters
- Melbourne, VIC
- Type
- Privately Held
- Founded
- 1886
- Specialties
- Insurance
Locations
Employees at MLC Life Insurance
Updates
-
In a recent Risk Conversations episode with Risk Hub, our Head of Underwriting, Amber Brockie, shared how we’re leveraging technology to transform underwriting. From faster risk assessments to more efficient medical data collection, we’re optimising workflows to provide financial advisers with the tools they need to succeed. One way we’re achieving this is through our Adviser Portal, which provides advisers pre-assessment decisions in just five minutes. This efficiency gives advisers more time to focus on their clients and grow their business. Want to learn more or stay ahead of industry changes? Contact our Business Development team today: https://lnkd.in/gcjUC6NX #Underwriting #Technology #RiskManagement #MentalHealth #InsuranceInnovation #AdviserSupport
-
As living costs rise, Australians are reconsidering their life insurance. In this article, ifa (Independent Financial Adviser) relays valuable insights from a CPD webinar hosted by our Education Manager, Marshall Ross. Marshall shares strategies to help financial advisers guide clients through these difficult decisions. By reconnecting cover to the original advice and adjusting policies to meet evolving needs, advisers can reduce cancellations, empowering clients to make informed, proactive choices. Read the full article here: https://lnkd.in/gNG5bbeP #MLCLifeInsurance #SupportingYourBusiness #CPD #FinancialAdvisers #RiskAdvice #Insurance #FinancialPlanning #ClientAdvisory #CostOfLivingCrisis
How to approach cover retention conversations with clients
ifa.com.au
-
At MLC Life Insurance, we are focused on transforming the claims process to prioritise faster, reliable support exactly when our customers need it. One recent initiative is our Income Protection Analytics Model that allows us to predict claim likelihood with exceptional accuracy, enabling us to provide timely and tailored support. This advanced approach ensures that customers receive the assistance they need precisely when they need it, leading to quicker rehabilitation referrals and a smoother overall claims experience. By simplifying the process for both advisers and customers, we are setting a new standard in the industry. Our commitment to putting customers first has earned our Claims Team consecutive ALUCA - Australasian Life Underwriting and Claims Association Life Insurance Excellence Claims Team of the Year Awards. Learn more about how we're setting new industry standards that make Life simpler. #MLCLifeInsurance #Innovation #ALUCAAward #CustomerFirst
MLC Life Insurance: Enhancing Income Protection Claims with Advanced Analytics
MLC Life Insurance on LinkedIn
-
We’re pleased to announce the appointments of Jane McGovern as Chief Customer & Strategy Officer and Gerard Kerr as Chief Executive Individual Business. Since joining our business as Chief Risk Officer in 2022, Jane has been instrumental in shaping our company culture and customer focus. CEO & Managing Director Kent Griffin says he’s “excited to continue working with Jane to deliver an exceptional experience for our customers and partners. Joining MLC Life Insurance on 9 September, Gerard brings over 25 years of executive experience at leading life insurers in Australia and Europe. “We’re very fortunate to have someone with Gerard’s breadth of experience and expertise join the executive team at such an important time,” Kent said. Read more: https://lnkd.in/g_CC39AR #MLCLifeInsurance #NewAppointment #Leadership #APromiseForLife #BringingOurBestToLife
-
What does a ‘best-in-class’ claims proposition look like today? Advisers are increasingly seeking to offer enhanced service during their client’s most vulnerable moments, demonstrating the true value of claims through robust upfront underwriting. Join Marshall Ross on 12 September at 11am (AEST) to explore how you can develop a holistic strategy that delivers effective risk advice and ensures the best possible claims outcomes for your clients. Register here: https://lnkd.in/g_-wzx2g #MLCLifeInsurance #SupportingYourBusiness #CPD #FinancialAdvisers #RiskAdvice #Underwriting #Claims
-
That’s a wrap! We had a full house at all three MLC Life Insurance and MDRT Australia . Lunch and Learn sessions, with over 120 advisers joining us across Australia. Our Education Manager Marshall Ross, and co-host, Paul Milbourne, presented 'The Not So Scary World of Risk Advice', tackling myths around risk and compliance. These sessions offered valuable insights into real-world data on complaints, outcomes and disputes – empowering advisers to feel more confident in the risk advice process. Thank you to all who attended – we can’t wait to see you again next year! Want to keep earning CPD points? Contact us to join our future events: [email protected] #MLCLifeInsurance #SupportingYourBusiness #CPD #FinancialAdvisers #RiskAdvice #lunchandlearn
-
+3
-
Today is Wear it Purple Day – a day to promote inclusivity, celebrate diversity and show our support for LGBTQIA+ youth. Our teams across the country came together this week, wearing purple to let those around us know they are supported and embraced. “At MLC Life Insurance we pride ourselves on ensuring that all our people and customers, feel supported to be themselves,” said Kristin Miller, Chief People Officer. “We believe no one should be subjected to discrimination and want to create a workplace where our people feel connected, secure and accepted for who they are.” #MLCLifeInsurance #BringingOurBestToLife #WearItPurpleDay #WIPD2024
-
Tragically, nearly nine Australians are lost to suicide every day. For every life lost, around 135 people are impacted, including family, friends and colleagues. In our next Vivo webinar, James Gallacher, lead facilitator and mentor with Roses in the Ocean, will share his lived experience with suicide and how communication and connection can help save lives. While this conversation will cover challenging topics, the overarching message is one of hope. Register for free today and share with your friends, colleagues, and loved ones who may benefit: https://lnkd.in/gTkCDEfi #RUOKanyday #SuicidePrevention #BreakTheSilence
-
With our latest enhancement to the Adviser Portal, you can streamline your business with faster and simpler quoting for your clients. Designed to simplify the quoting process, all you need to do is type in the sums insured your client requires and get an autogenerated policy structure, taking the hassle out of manual quoting. Find out how to get an MLC Life Insurance quote quoted quicker today. https://lnkd.in/gDjkT2n4 #MLCLifeInsurance #RiskAdvice #Digital #Technology #Insurance #Underwriting #FinancialAdvice #SupportingYourBusiness