ACCC

There's one week left to have your say on our focus for 2025-26! 📣 We’re seeking your views on the work we’re doing under our current focus areas, such as environmental claims and issues in the digital economy, and any new issues that might affect consumers or competition. The survey closes 18 October 2024. Complete the survey here: https://bit.ly/3BHK7K5

Our Deputy Chair Catriona Lowe attended the first ever OECD Consumer Policy Ministerial Meeting in Paris this week. Australia was honoured to Chair the meeting. During the meeting representatives from OECD countries, partner economies, and relevant stakeholders engaged in meaningful discussions on how to protect and empower consumers for a more sustainable and digital future. Together they made a collective pledge to strengthen consumer policy by officially endorsing the OECD Declaration on Protecting and Empowering Consumers in the Digital and Green Transitions. This Declaration recognises that robust consumer policy and enforcement are needed to address the challenges of the digital and green transition and emphasises that consumer well-being should be a priority for businesses and for government policy. Read more from the OECD - OCDE here: https://bit.ly/401dzF5

To help the community understand their consumer rights in Australia, we’ve translated information and videos into Arabic, Korean, Simplified Chinese and Vietnamese. Please share this with any family or friends who could benefit from translated resources: https://bit.ly/4eDC6EJ

We're looking for a Financial Systems Administrator with a keen interest in maintaining and improving our existing financial management information system. This role is responsible for supporting system upgrades in line with the TechnologyOne upgrade schedule and other government-mandated requirements. You’ll deliver high-level professional advice and manage relationships within our central Finance Branch and with external stakeholders such as consultants. Applications close 20 October 2024. https://bit.ly/4dKxXgO

Qantas admitted it breached the Australian Consumer Law by engaging in misleading or deceptive conduct, making false or misleading representations and engaging in conduct liable to mislead the public about more than 82,000 flights scheduled to depart between May 2022 and May 2024. Qantas admitted that it benefited from the conduct by obtaining revenue from consumers who may have chosen a cheaper Qantas flight or a flight with another carrier had they known their chosen flight had already been cancelled. Qantas also benefited by retaining revenue from consumers who were less likely to change carrier when they were eventually notified their flight had been cancelled. “This is a substantial penalty, which sends a strong signal to all businesses, big or small, that they will face serious consequences if they mislead their customers.” - ACCC Chair Gina Cass-Gottlieb. Learn more: https://bit.ly/3NihJAY

We're looking for an experienced Project Manager to lead one or more agile, cross-functional project teams in our Information Management and Technology Services Branch. This role is an opportunity to work with interesting, knowledgeable, and delivery focused people in a dynamic and challenging environment that will enhance your skill set. You’ll contribute to meaningful decisions that affect the efficiency and effectiveness of the ACCC. Your duties will include preparing detailed work plans, managing a delivery schedule and budget, and overseeing resolution of project and technical issues to ensure timely completion of agreed tasks. Applications close 13 October 2024. https://bit.ly/4gKdEDb

It's time to have your say on our focus for 2025-26! 📣 We’re seeking your views on the work we’re doing under our current focus areas, such as environmental claims and issues in the digital economy, and any new issues that might affect consumers or competition. The survey closes 18 October 2024. Complete the survey here: https://bit.ly/4evM7na

Catch up on our announcements from September 👇

We’ve welcomed the Treasurer's announcement of $30 million additional funding for investigations and enforcement relating to the supermarket and retail sector. These additional resources will allow for a significant enhancement of our enforcement and compliance activities. “This funding will enable us to identify and escalate a range of investigations in this sector, including in relation to potential misleading pricing claims or practices, claims about delivery timeframes and costs, and businesses misrepresenting consumers’ rights under the Australian Consumer Law.” - ACCC Chair Gina Cass-Gottlieb. https://bit.ly/4gHZl1H

This International Coffee Day we're celebrating the small businesses who provide us with our daily brew. At the ACCC we provide information about small business rights and obligations under the law, no matter the type of business you run.