The California Public Utilities Commission (CPUC) yesterday rejected AT&T's request to end its landline phone obligations. The state agency also urged AT&T to upgrade copper facilities to fiber instead of trying to shut down the outdated portions of its network.
AT&T asked the state to eliminate its Carrier of Last Resort (COLR) obligation, which requires it to provide landline telephone service to any potential customer in its service territory. A CPUC administrative law judge recommended rejection of the application last month, and the commission voted to dismiss AT&T's application with prejudice on Thursday.
"Our vote to dismiss AT&T's application made clear that we will protect customer access to basic telephone service... Our rules were designed to provide that assurance, and AT&T's application did not follow our rules," Commissioner John Reynolds said in a CPUC announcement.
State rules require a replacement COLR in order to relieve AT&T of its duties, and AT&T argued that VoIP and mobile services could fill that gap. But residents "highlighted the unreliability of voice alternatives" at public hearings, the CPUC said.
"Despite AT&T's contention that providers of voice alternatives to landline service—such as VoIP or mobile wireless services—can fill the gap, the CPUC found AT&T did not meet the requirements for COLR withdrawal," the agency said. "Specifically, AT&T failed to demonstrate the availability of replacement providers willing and able to serve as COLR, nor did AT&T prove that alternative providers met the COLR definition."
The administrative law judge's proposed decision said AT&T falsely claimed that commission rules require it "to retain outdated copper-based landline facilities that are expensive to maintain." The agency stressed that its rules do not prevent AT&T from upgrading to fiber.
"COLR rules are technology-neutral and do not distinguish between voice services offered... and do not prevent AT&T from retiring copper facilities or from investing in fiber or other facilities/technologies to improve its network," the agency said yesterday.