Google has changed its repair policy in response to criticism from repair advocate Louis Rossmann. Rossmann dug through the Google Store's "Service & Repair Program Terms & Conditions" for its first-party mail-in repair service and found the same style of onerous bans on third-party parts that Samsung was recently caught using. Section D, article 4 of the terms include the rather incredible line "Unauthorized Parts: You will not send in a Device containing non-Google-authorized parts – if You do, Your Device will not be returned to you." That's right, according to the terms, Google would keep a device sent in for repair, and you wouldn't get it back.
We asked Google for a comment on Rossmann's video, and a spokesperson says the terms will be updated:
If a customer sends their Pixel to Google for repair, we would not keep it regardless of whether it has non-OEM parts or not. In certain situations, we won't be able to complete a repair if there are safety concerns. In that case, we will either send it back to the customer or work with them to determine next steps. Customers are also free to seek the repair options that work best for them. We are updating our Terms and Conditions to clarify this.
That sounds a lot more reasonable.
Exactly how much these big tech companies care about repair is still a source of skepticism from the repair community. The Google Store's promotional page on sustainability makes a good argument for device repair, saying, "From product design to manufacturing and across our supply chains, we are working to address our environmental and social impact at every step." It mentions device repair as part of that mission, saying, "When you opt to fix your phone instead of replace it, you help keep e-waste out of the landfill."